Mary, another former content writer whose name we’ve changed, says her employer encouraged the use of AI as a productivity tool.<\/p>\n
Instead of making her job easier, she says it created additional responsibilities.<\/p>\n
“We had to edit more, fact-check more because the data AI produced was inaccurate,” she says. “Technically it was more work for us.”<\/p>\n
Like Lisa, she was later made redundant.<\/p>\n
Companies are under pressure to implement AI, to reduce costs and increase productivity, experts say. <\/p>\n
Teleperformance, the world’s largest call centre operator and one of the Philippines’ biggest private employers, has said AI offers an opportunity to augment rather than replace its workforce.<\/p>\n
The company expects AI to handle routine interactions while human agents move into more complex roles. <\/p>\n
Teleperformance has also said it plans to retrain employees.<\/p>\n
Accenture has similarly said that generative AI will reshape almost every job rather than eliminate positions.<\/p>\n
The firm has promised to invest billions of dollars in AI capabilities and workforce training.<\/p>\n
Concentrix – which is the biggest outsourcing firm in the Philippines – says its AI systems should remain under human oversight and has committed to training employees in the new technology.<\/p>\n
Some Filipino managers are uneasy about AI and want to slow down adoption, according to Paul Quintos, from the University of the Philippines-Diliman. <\/p>\n
They are concerned about how much of the domestic workforce might be displaced.<\/p>\n
“But there’s tremendous pressure from foreign clients to adopt AI,” he says. “It’s a major cost-cutting measure.”<\/p>\n
Philippine outsourcing companies compete directly with rivals in India and elsewhere for contracts from multinational corporations.<\/p>\n
Increasingly, those clients expect suppliers not only to provide cheaper labour, but also to integrate AI into the services they deliver.<\/p>\n","protected":false},"excerpt":{"rendered":"Mary, another former content writer whose name we’ve changed, says her employer encouraged the use of AI as…\n","protected":false},"author":2,"featured_media":727747,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[554,733,4308,86,56,54,55],"class_list":["post-727746","post","type-post","status-publish","format-standard","has-post-thumbnail","category-artificial-intelligence","tag-ai","tag-artificial-intelligence","tag-artificialintelligence","tag-technology","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/727746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=727746"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/727746\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/727747"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=727746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=727746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=727746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}