Robert Bush’s letter in full: <\/p>\n
To everyone who has been affected by my actions.<\/p>\n
“I have spent a great deal of time thinking about the events that [sic] wish to say something directly to you.<\/p>\n
“I know that many of you entrusted me and my business with the care of someone you loved during one of the most difficult times in your lives.<\/p>\n
“I recognise that what happened has caused distress, upset and uncertainty for many families. I am deeply sorry.<\/p>\n
“There are no words that can undo what has happened or take away the pain that many of you have experienced. I understand that this has affected not only your confidence in me, but also memories surrounding the loss of those closest to you.<\/p>\n
“I accept responsibility for my failures. Looking back, I know that I should have acted differently and much sooner. I regret that I did not do so.<\/p>\n
“I do not expect forgiveness, nor do I write this letter in the hope of reducing the serious of what has happened.<\/p>\n
“I simply wanted you to know that I genuinely regret the consequences of my actions, and the impact they have had on so many people.<\/p>\n
“I appreciate that every family’s experience has been different, and I respect that some people may never wish to accept my apology. That is entirely understandably.<\/p>\n
“I hope that, in time, each of you can find some peace and remember your loved one for who they were rather than for the circumstances that have followed. I am truly sorry.”<\/p>\n
The former undertaker admitted 67 offences, including 30 counts of preventing a lawful and decent burial, and theft from 12 charities.<\/p>\n
Prosecutors said Bush ran a “shambolic and chaotic” operation at the Hessle Road premises and his “appalling” offending had caused “extreme emotional pain, anguish and upset”.<\/p>\n
On Wednesday evening, some of his victims reacted angrily to the letter. <\/p>\n