Another woman, Jo from Leeds, contacted BBC News following coverage of the Maidenhead attack.<\/p>\n
In July, she woke in her room to an unknown man standing at the end of her bed, and screamed for help.<\/p>\n
“It was just horrible, it was horrendous. Terrifying. I was shaking so badly,” she said.<\/p>\n
Her friend who was staying in the room heard him say, “I’m sorry, they gave me this key,” she said.<\/p>\n
Jo considered staying elsewhere following the reports of the attack in 2022, but was reassured by Travelodge’s chief executive Jo Boydell, who previously said: “The safety and security of customers in our hotels is extremely important and we want everyone to be safe, and feel safe, in our hotels.”<\/p>\n
Jo said: “What happened to us shouldn’t have happened. And the assurances [Travelodge] gave are not accurate. The systems are failing.”<\/p>\n
In response, Travelodge said an investigation found “our updated room access security policies, which were in place at the time, were not correctly followed, which is not acceptable.<\/p>\n
“We have retrained the hotel team on our current room security and check-in procedures.”<\/p>\n
Andy Smith, who has travelled the country with his band and stays in dozens of Travelodge hotels a year, said he had been given keys to other people’s rooms recently.<\/p>\n
“We went up to the room and there was a guy already asleep in there in a state of undress,” he said.<\/p>\n
It followed another incident about 18 months ago where another man had gained access to his room by telling reception staff he was checking in under a common name such as “Mr Smith”, Andy Smith said.<\/p>\n
“I think he just chanced it. Because my name’s Smith, I think it’s just the pure luck of it. I mean, why wouldn’t anyone be asking for ID or anything, like a booking reference or an email address. It’s beggar’s belief.”<\/p>\n
Travelodge responded by saying “any case of an unauthorised person entering a guest’s room is a significant cause for concern and we want to be clear that these incidents should not have happened”.<\/p>\n","protected":false},"excerpt":{"rendered":"Another woman, Jo from Leeds, contacted BBC News following coverage of the Maidenhead attack. In July, she woke…\n","protected":false},"author":2,"featured_media":733279,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[49,50,51,47,52,48],"class_list":["post-733278","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-headlines","tag-news","tag-top-news","tag-top-stories","tag-topnews","tag-topstories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/733278","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=733278"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/733278\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/733279"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=733278"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=733278"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=733278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}