customers to “go and get a chargeback”<\/a> from their banks because he could not issue the refunds.\n<\/p>\n
\n A bank chargeback is a payment reversal initiated by a customer’s bank when they dispute a card transaction.\n<\/p>\n
\n A screenshot of a reel recorded by Terry in which he advises customers who ordered his mystery boxes to “get a chargeback” from their banks (Image: Instagram: @terrybakesuk)\n<\/p>\n
\n In his latest update, which was posted this morning (August 15), he apologised to his customers and outlined his plans to “make things right”.\n<\/p>\n
\n Mr Pegler said: “I know I messed up big time and yes I do feel bad for all the people that I let down \u2013 of course I do.\n<\/p>\n
\n “But I have to move on. I have to start being positive again.\n<\/p>\n
\n “I want to make things right with my customers.\n<\/p>\n
\n “I have no idea how I am going to do that but I know it starts with me first getting some money in.\n<\/p>\n
\n “So my idea is this: from next week I will be baking some cakes.\n<\/p>\n
\n “I don\u2019t know how many but once they are baked and packed, I will make them available for next day delivery.\n<\/p>\n
\n “From now on, there will be no more pre-orders.\n<\/p>\n
\n “I will only sell what I have made and if no one orders, then no one orders but I have got to try something.\n<\/p>\n
\n “I still got a family who depend on me, I can\u2019t just give up – I have to keep trying.”\n<\/p>\n
\n Mr Pegler acknowledged the likely frustration of customers who are still waiting for their orders, some of who have contacted Trading Standards about the delays.\n<\/p>\n
\n He said: “Now I understand there will be anger from people.\n<\/p>\n
\n “Well let me get back on my feet.\n<\/p>\n
\n “Let me start earning money again so I can pay my bills.\n<\/p>\n
\n “And in a couple of weeks, I will start sending people\u2019s boxes out whether they have had a chargeback or not.\n<\/p>\n
\n “We will go from the bottom of the list and even if it takes me two years I will get through that list and every single person will get their box.\n<\/p>\n
\n “I am sorry I can’t do it all at once and I know this doesn\u2019t make everything ok.\n<\/p>\n
\n “I wish I could do them all without taking new orders but I have to get money in as well.\n<\/p>\n
\n “I am trying to make things right.”\n<\/p>\n
\n Mr Pegler has built a large online following through videos showcasing his baking. (Image: Instagram: @terrybakesuk)\n<\/p>\n
\n Mr Pegler has built a large online following through videos showcasing his baking, including cakes and brownies, as well as viral clips such as one where he headbutts a cake.\n<\/p>\n
\n In earlier videos, Mr Pegler admitted to being overwhelmed.\n<\/p>\n
\n He said: “The pressure of all of this on top of my shoulders is too much.\n<\/p>\n
\n “I took too many orders and I spent too much money but I do want to make one thing clear \u2013 I never took orders not intending to fulfil them.\n<\/p>\n
\n “I always thought I could fulfil them.”\n<\/p>\n
\n Trading Standards has confirmed it has received complaints through the Citizens Advice service, which they are now reviewing.<\/p>\n","protected":false},"excerpt":{"rendered":"Terry Pegler, who runs Terry Bakes in Norwich, has now announced his plans to start baking again in…\n","protected":false},"author":2,"featured_media":739221,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[84,59,56,54,55],"class_list":["post-739220","post","type-post","status-publish","format-standard","has-post-thumbnail","category-business","tag-business","tag-gb","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/739220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=739220"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/739220\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/739221"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=739220"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=739220"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=739220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}