The boss of Travelodge, Jo Boydell, has stepped down as the group addresses safety issues after a sexual assault at one of its hotels.<\/p>\n
A woman staying at a hotel in Maidenhead was sexually assaulted in December 2022 after a man lied to staff to get a key card to her room. Kyran Smith was jailed for more than seven years for the attack.<\/p>\n
Many people have since contacted the BBC with stories of security lapses at Travelodges and a review of security measures at the firm is under way.<\/p>\n
Boydell had been criticised for the firm’s handling of safety issues. She said she only heard about the assault years after it had happened<\/a>, although it emerged the victim had emailed her shortly after the attack.<\/p>\n When questioned about the victim’s email, sent in January 2023 one month after the assault, Boydell said it had been “handled on my behalf” and there had been “serious failures”.<\/p>\n Earlier this month, a domestic violence victim told the BBC<\/a> how she was attacked in her hotel room after Travelodge reception staff gave a key to her abuser.<\/p>\n The woman said she was “failed” by the chain and described it as one of the “most traumatic nights of my life” after the man kicked the door off its hinges.<\/p>\n She said she ran downstairs “shaking, crying and begging for help”, adding: “I thought someone would protect me.”<\/p>\n Instead, she was offered another room in the hotel.<\/p>\n In another incident, a couple in Scotland woke<\/a> to find a shirtless man in their hotel bedroom after he was mistakenly given a key card to their door. <\/p>\n In yet another case in April, a group of hotel guests said they were given keys to other people’s rooms<\/a> twice in one week at a Travelodge branch in Newham, east London.<\/p>\n John Nowell, who was part of a corporate group staying at the hotel, told the BBC that his key card allowed him into a room where the occupant was in the middle of a shower.<\/p>\n