{"id":747522,"date":"2026-08-23T21:20:19","date_gmt":"2026-08-23T21:20:19","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/747522\/"},"modified":"2026-08-23T21:20:19","modified_gmt":"2026-08-23T21:20:19","slug":"claude-wins-out-in-major-user-satisfaction-survey-beating-gemini-and-chatgpt-but-its-bad-news-for-grok-and-siri","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/747522\/","title":{"rendered":"Claude wins out in major user satisfaction survey, beating Gemini and ChatGPT \u2014 but it’s bad news for Grok and Siri"},"content":{"rendered":"

Claude AI has the highest satisfaction score among current and former users with a net score of 56.2, ahead of Gemini at 46.5Grok and Siri languish at the bottom of the satisfaction ratings top 10The data was collected by YouGov in the period March 1, 2026 to July 31, 2026<\/p>\n

A new YouGov survey has lifted the lid on how people feel about the AI tools and assistants they use, with Claude AI coming out on top with the highest satisfaction score. Anthropic\u2019s AI has beaten OpenAI\u2019s ChatGPT and Google<\/a> Gemini into first place, but of interest are the tools that languish at the bottom of the table.<\/p>\n

While Microsoft<\/a> Copilot and Alexa hog the middle of the table, it is the reputation of Apple<\/a>\u2019s Siri assistant and Elon Musk\u2019s Grok that are the most surprising, with respondents reporting that the tools did not satisfy.<\/p>\n

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Interestingly, Claude is also highly regarded among former users, which may indicate that competing tools (particularly those with a poorer reputation) have a lot of catching up to do in the public consciousness.<\/p>\n

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Everyone loves Claude<\/p>\n

Collected over a five-month period, YouGov established two sets of data: the \u201cTop 10 AI assistants by Satisfaction among current and former users\u201d and \u201cAI assistant Satisfaction: current vs. former users.\u201d<\/p>\n

Based on the \u201cTop 10 AI assistants by Satisfaction among current and former users\u201d Claude\u2019s 56.2 score puts it markedly ahead of Gemini on 46.5, with ChatGPT a close third on 46.0. Grok and Siri are notable for their low positions, but Alexa (42.6) and Copilot (37.2) occupy a middle space that doesn\u2019t quite seem to match with the size of the companies behind them.<\/p>\n

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However, one thing that the survey doesn\u2019t tell us is how the Satisfaction metric might be affected by tools that are easy to find or use (for example, Siri or Alexa) versus AI tools that need to be sought out, such as ChatGPT or Claude.<\/p>\n

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YouGov\u2019s data also explores the difference between the satisfaction of current users and former users in the \u201cAI assistant Satisfaction: current vs. former users\u201d results. This again supports the notion that Claude delivers more usable results, with it gaining the highest \u201cFormer users Satisfaction score\u201d as well as the second highest \u201cCurrent users Satisfaction score.\u201d<\/p>\n

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The report states \u201cThe widest current-versus-former gaps appear for ChatGPT, DeepSeek and Grok. ChatGPT is 63.7 points higher among current users than former users; DeepSeek is 62.5 points higher, and Grok is 62.4 points higher.\u201d Grok has a particularly low score among former users: -4.7!<\/p>\n

The data was collected by YouGov\u2019s BrandIndex tracking system, a tool that interrogates the live users on YouGov with targeted questions about specific topics or news stories. To learn about AI tool reputation, YouGov collected data over a five month period, between March 1, 2026 and July 31, 2026, focusing on users in the UK.<\/p>\n

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