The South West Norfolk MP has escalated his concerns to the Government after the Care Quality Commission (CQC) downgraded both urgent and emergency care and medical services, including older people\u2019s care, at the hospital to requires improvement.<\/p>\n
South West Norfolk Terry Jermy at Lynn\u2019s Queen Elizabeth Hospital<\/p>\n
The unannounced inspection, carried out on April 28 and 29, found breaches relating to safe care and treatment and dignity and respect, with the CQC warning that patients were at increased risk in some areas. A warning notice was issued following concerns identified during the inspection.<\/p>\n
Among the findings, inspectors said patients in the emergency department were not always monitored for deterioration in a timely and consistent way, while the department was failing to meet its 15-minute triage target and patients faced long waits to be seen. Concerns were also raised about medicines, equipment, infection prevention and mandatory training.<\/p>\n
In medical care, inspectors found problems with risk assessments, record keeping, medicines management and governance. The CQC said audits did not always result in action, and leaders did not have sufficient oversight to assure themselves that standards were being met.<\/p>\n
Mr Jermy has now written to Ms Cooper, outlining his concerns about the hospital as well as wider health and social care issues affecting the area.<\/p>\n
In a statement following publication of the CQC report, Mr Jermy said the findings were \u201cseriously concerning\u201d and that the standards identified were \u201cwholly unacceptable\u201d.<\/p>\n
He said the report was the latest in a \u201cgrowing list of damning reports\u201d and evidence that performance and standards at the hospital needed to change \u201cfast\u201d.<\/p>\n
However, he also stressed that his criticism was not directed at frontline staff.<\/p>\n
The CQC’s report noted that patients described staff as caring, compassionate and professional, with inspectors also observing good interactions between staff and patients.<\/p>\n
Jo Segasby, group deputy chief executive and group chief delivery officer for Norfolk and Waveney University Hospitals Group, said the report contains \u201cserious findings\u201d, which the hospital \u201cfully accepts\u201d, including the warning notices issued by the CQC.<\/p>\n
Mr Jermy said he was \u201cvery concerned\u201d about the report.<\/p>\n
\u201cMy thoughts are with every person who did not receive the safe treatment and care they should have, and their families, who had to experience someone they love receiving inadequate services,\u201d the MP said.<\/p>\n
\u201cThese findings and failures are shocking, but for too many West Norfolk residents they sadly aren\u2019t surprising.<\/p>\n
\u201cEvery week, my team and I help residents who have either received or are trying to receive care at the QEH and need the support of my office. Almost every conversation I have with constituents regarding the QEH is devastating.<\/p>\n
\u201cThe consequences of these failings cannot be stressed enough. Not only does unsafe care and treatment so often result in physical implications, but it also often leaves long-lasting emotional distress and trauma for the individuals concerned and their families.<\/p>\n
\u201cI remain determined to support staff at the QEH and the wider management team who I know are committed and working at pace to improve the quality and standard of services.<\/p>\n
\u201cI note the report details how patients consistently described staff as caring, compassionate and professional, and this is reflected in the feedback I receive from constituents.<\/p>\n
\u201cI pay tribute to staff at the hospital continuing to do all they can to look after patients to a high standard in very difficult circumstances.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"An MP has taken his concerns about Lynn\u2019s Queen Elizabeth Hospital (QEH) to government leaders. Terry Jermy has…\n","protected":false},"author":2,"featured_media":756743,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[43],"tags":[102,2960,8781,56,54,55],"class_list":["post-756742","post","type-post","status-publish","format-standard","has-post-thumbnail","category-healthcare","tag-health","tag-healthcare","tag-kings-lynn","tag-uk","tag-united-kingdom","tag-unitedkingdom"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/756742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=756742"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/756742\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/756743"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=756742"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=756742"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=756742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}