Revolut has been hit by an outage which it says is impacting “multiple services”, as thousands of customers report problems.<\/p>\n
Users of the British bank have flagged being unable to make some payments or access funds via its app on Tuesday morning.<\/p>\n
Platform outage monitor Downdetector had seen more than 1,500 user reports of issues with Revolut services shortly after 08:00 BST.<\/p>\n
“We are currently experiencing a service disruption affecting multiple services,” a Revolut spokesperson told the BBC – adding “we can confirm that all our customers’ money and data are safe.”<\/p>\n
“We’ve been working to fix the issue since it was identified this morning and apologise to anyone affected and for any inconvenience caused,” they added.<\/p>\n
A page on the company’s website showed a range of services were “partially unavailable” – including card payments, transfers, ATM withdrawals and its customer support services to be having issues.<\/p>\n
On social media, a number of users have criticised the company over the outage – saying it left them unable to access funds, make payments or contact customer support.<\/p>\n
Revolut is one of a handful of so-called “neobanks” that sprung up to rival traditional banks with a digital-first approach to financial services.<\/p>\n
According to its website, the bank has more than 80 million customers worldwide.<\/p>\n
The company has not clarified whether the issues it was experiencing on Tuesday were affecting users globally.<\/p>\n
Revolut also declined to say what was causing its service issues.<\/p>\n
But other popular services, including Lloyds Bank and Bank of Scotland – both owned by Lloyds Banking Group – were also reportedly experiencing some problems on Tuesday.<\/p>\n
A Lloyds spokesperson told the BBC its app was functioning normally, but said “we understand some are having issues with certain online services this morning”.<\/p>\n
“We are aware of similar issues affecting other organisations and are monitoring the situation closely,” they added.<\/p>\n