A Leicestershire GP surgery has been issued with a formal warning after failing to properly monitor patients with chronic conditions such as diabetes and asthma.<\/p>\n
Castle Medical Group’s centre in Ashby-de-la-Zouch has been downgraded by the Care Quality Commission (CQC) following an inspection in July, with a formal warning issued on 15 September for failing to meet legal regulations.<\/p>\n
The practice, which looks after 18,000 patients, was rated “good” after its last inspection in 2017, but was told it “requires improvement” this year.<\/p>\n
Partners at the group said they are “disappointed with the outcome” and are “in the process of making positive improvements”.<\/p>\n
Inspectors said the facility was caring and responsive, but marked it down for how safe, effective, and well-led it was.<\/p>\n
In a sample of asthma patient records, all five raised concerns, as inspectors said planned follow-up appointments had not taken place and opportunities to review treatment following worsening symptoms had been missed.<\/p>\n
Out of five diabetes patients, four sets of records had issues, while “appropriate monitoring” was not always in place, with some people overdue diabetes reviews but still receiving prescriptions.<\/p>\n
Patient feedback on contacting the practice also raised concerns, with results from the 2026 GP patient survey showing that 58% of respondents had a positive experience of contacting the practice, compared with a national average of 72%.<\/p>\n
Despite the flaws identified by inspectors, 98% of patients said they had confidence and trust in the healthcare professional, compared with the national average of 93%. <\/p>\n
Inspectors also praised the centre for meeting or exceeding the national targets for child immunisation.<\/p>\n
The partners at Castle Medical Group said: “We are disappointed with the outcome from our recent inspection and we are fully committed to addressing the feedback we have received and are in the process of making positive improvements.<\/p>\n
“We would like to thank our patients and staff for their continued support.”<\/p>\n