{"id":96573,"date":"2025-08-27T15:12:09","date_gmt":"2025-08-27T15:12:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/uk\/96573\/"},"modified":"2025-08-27T15:12:09","modified_gmt":"2025-08-27T15:12:09","slug":"hsbc-apologises-as-app-and-online-banking-go-down","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/uk\/96573\/","title":{"rendered":"HSBC apologises as app and online banking go down"},"content":{"rendered":"<p>Tom Gerken<\/p>\n<p>Technology reporter<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/08\/1755937268_113_grey-placeholder.png\" class=\"sc-d1200759-0 dkIvM hide-when-no-script\" aria-label=\"image unavailable\"\/><img decoding=\"async\"   src=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/08\/2b1eb790-8349-11f0-a2c4-0f55e42ed0ec.jpg.webp.webp\" loading=\"eager\" alt=\"Getty Images The HSBC logo on the side of a building in the UK. It is four red triangles inside a white circle.\" class=\"sc-d1200759-0 dvfjxj\"\/>Getty Images<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">HSBC has apologised after customers were left unable to access online banking or use its app in the UK, preventing some from accessing their accounts.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">Thousands of people have reported problems on outage-checking site Downdetector since the issues first emerged at 11:00 BST on Wednesday.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">According to HSBC&#8217;s service status website, customers can still access their accounts by phone and in-person, and card payments are unaffected.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">&#8220;We&#8217;re really sorry and are investigating as a matter of urgency,&#8221; the bank said in a post on X.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">The BBC has approached HSBC for comment.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">Customers have taken to social media to complain about the impact the outage is having on them.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">One person said it was &#8220;very worrying&#8221;, with others complaining it comes amid bank branches being closed in the UK in the past few years.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">In 2022, HSBC announced the closure of 114 branches in the UK. It later promised not to close any more branches until 2026.<\/p>\n<p class=\"sc-9a00e533-0 hxuGS\">The firm has not given a timeframe for how long the problem will take to fix, but said it was &#8220;working hard&#8221; to resolve it.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/08\/1755937268_113_grey-placeholder.png\" class=\"sc-d1200759-0 dkIvM hide-when-no-script\" aria-label=\"image unavailable\"\/><img decoding=\"async\"   src=\"https:\/\/www.newsbeep.com\/uk\/wp-content\/uploads\/2025\/07\/348b21e0-26a8-11f0-8f57-b7237f6a66e6.png.webp.webp\" loading=\"lazy\" alt=\"A green promotional banner with black squares and rectangles forming pixels, moving in from the right. The text says: \u201cTech Decoded: The world\u2019s biggest tech news in your inbox every Monday.\u201d\" class=\"sc-d1200759-0 dvfjxj\"\/><\/p>\n","protected":false},"excerpt":{"rendered":"Tom Gerken Technology reporter Getty Images HSBC has apologised after customers were left unable to access online banking&hellip;\n","protected":false},"author":2,"featured_media":96574,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[49,50,51,47,52,48],"class_list":["post-96573","post","type-post","status-publish","format-standard","has-post-thumbnail","category-headlines","tag-headlines","tag-news","tag-top-news","tag-top-stories","tag-topnews","tag-topstories"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/96573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/comments?post=96573"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/posts\/96573\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media\/96574"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/media?parent=96573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/categories?post=96573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/uk\/wp-json\/wp\/v2\/tags?post=96573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}