With the holiday season rapidly approaching, Carnival Cruise Line expects a surge in cruise passengers throughout December and into January. With the increase in guests, the likelihood of issues occurring has increased. We recently saw 15 Carnival guests stuck in an elevator on the Horizon ship, proving once again that taking the stairs isn’t the worst idea.
Another incident has occurred, this time on the Carnival Firenze, which was departing from Long Beach, California, bound for a 6-night voyage in Mexico, visiting coveted destinations like Cabo San Lucas.
However, it was a rough start to the trip for the passengers on board. The ship was delayed from the beginning due to a connectivity issue. We’ll take a closer look at what took place and why the ship was delayed.
We’re also going to reveal what the captain said during the outage, and if the itinerary will be adjusted due to the delay.
The Carnival Firenze Ship Was Stuck In Long Beach, California On Monday Due To Connectivity Issues
Known as the “Fun Italian Ship,” the Carnival Firenze has just about every feature a cruise passenger is looking for. Its amenities include the popular Serenity Adults-Only Retreat, along with the WaterWorks area.
The ship has a capacity of 4,208 guests, along with 18 different decks.
Carnival Cruise Line adds that the ship also has new experiences to offer.
“There’s the new experiences inspired by Costa’s heritage, like exclusive Terrazza staterooms and great spots to sip like the Frizzante™ wine bar or fun frozen drink spot Rococó™… plus more great flavor in the form of Mex-Italian fusion at Tomodoro™ and elevated Italian classics at Il Viaggio.”
Carnival concludes, “Speaking of classics, you can also expect plenty of Carnival fan-faves among the onboard food, entertainment and service.
The ship is known for its Mexican Riviera cruises from Long Beach, California. However, a recent departure on Monday, December 15, was delayed, leading to an overnight stay at the port.
The problem was a connectivity issue, leading to a major tech outage.
Doug Parker of Cruise News Today explained in a recent YouTube video, “Carnival Cruise Line’s Carnival Firenze was stuck in the port of Long Beach, California overnight on Monday after experiencing connectivity issues. None of the networking was working the ship. The issue led to all computers at guest services being down, and the hub app not working.”
Parker added that even at bars and restaurants, crews were forced to use their own writing and issue tickets due to the delay.
There will be adjustments to the itinerary due to the delay.
There is still no word on exactly what caused the outage.
What Carnival Cruise Line Has Said About The Incident
Dock till late, carnival horizon at port of Aruba, one happy islandCredit: via Shutterstock
At this time, Carnival Cruise Line has not issued a statement over the Long Beach, California tech outage incident.
However, Cruise News Today on YouTube did pick up on the announcement made by the captain while the tech outage was taking place on the ship.
The captain said, “Our team is still actively working on the connectivity matter, but it isn’t clear on how soon it will be resolved.”
As mentioned, the outage and delay have caused the Firenze ship to adjust its itinerary.
The ship is on a 6-night Mexican Riviera cruise, set for a return to Long Beach, California at 8:00 am on December 21.
The Carnival Firenze Ship Was Departing For A 6-Night Mexican Riviera Cruise
Carnival Firenze ship.Credit: Carnival Cruise Line
The Firenze is set to make multiple stops throughout its journey, which includes Cabo San Lucas and Ensenada, Mexico.
Following its departure from Long Beach, California, the ship will spend a complete day at sea prior to its stop in Cabo San Lucas.
The full breakdown of the itinerary can be found below.
Carnival Firenze 6-Night Mexican Riviera Cruise Itinerary:
(Dec 15): Long Beach, CA – Departure
(Dec 16): Day At Sea.
(Dec 17): Cabo San Lucas, Mexico
(Dec 18): Cabo San Lucas, Mexico
(Dec 19): Day At Sea.
(Dec 20): Ensenada, Mexico
(Dec 21): Long Beach, CA – Return
The ship will conclude its voyage on December 21, arriving back in Long Beach, California, at 8 am.
Its final stop before docking in California will be at Ensenada, between 8 am and 5 pm on December 20.