A Sacramento man faced frustration after Amazon failed to deliver a $2,000 outdoor bathroom.

SACRAMENTO, Calif. — A Sacramento viewer says a recent purchase from Amazon proved to be a major headache and left him out thousands of dollars. 10 On Your Side went to straight to Amazon for answers, and the company is now apologizing.  

Danny Portman ordered a more than $2,000 outdoor bathroom from Amazon back in November. The site claims they delivered the product with a tracking number and an alleged photo of the delivery.  But Portman says that photo they sent was a much smaller item on someone else’s porch, not his.

“And it said put on your front porch, and I’m like wait a minute. This thing weighs almost 500 pounds,” said Portman. “It’s 10 feet tall. Seven feet by 5 feet. That’s not going to fit on it. So I called up Amazon.”

Portman showed us the extensive work he’d done in preparation for the portable bathroom

“I put in water lines, sewer lines, gas lines…everything underground. I’ve got everything all prepped which costs me thousands and thousands of dollars,” said Portman who made multiple calls to Amazon demanding they send what he purchased.

“And I got nowhere with them. I talked to some managers. I even had one manager that hung up on me.”

That’s when he turned to 10 On Your Side. Within days of us contacting Amazon, Portman says he received a message and apology from executive customer relations.

“You’re right. The experience you had was not ideal, nor was it what we hope for our customers,” read the message from executive customer relations. “Again, I’m truly sorry you haven’t received your order and the price on the item has now changed. However sellers set their own prices, and we are unable to price match. While I realize it can’t fully make up for what happened please accept the $100 gift card I’ve issued to your account as a small gesture of goodwill”. Amazon also processed a full refund of the more than $2,000 Danny spent for the outdoor bathroom.”

Still, Portman says the company failed to deliver what they promised.

“If you’re paying for the service for Amazon then they should do the research and they should make sure that the third party companies are selling the products and doing it right for the customers, and they’re not,” said Portman.

Amazon says: “Third party sellers are independent sellers who offer a variety of new, used and refurbished items. They sell their products and services alongside those sold by Amazon.com, and they set their own prices for the goods and services they offer.”

In Portman’s case that third party seller is no longer listed in the Amazon marketplace, and it’s a good reminder to always check reviews of those sellers before making a purchase. 

Do you have a problem and don’t know where else to turn? ABC10 is here to help. Email us at onyourside@abc10.com.

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