ServiceNow, a software company that helps businesses manage workflows and integrate artificial intelligence, announced that it will lay off 18 workers at its San Diego office.
This is the software company’s third round of layoffs this year, bringing the total number of eliminated positions to 214 at its San Diego office, at 4801 Eastgate Mall, according to Worker Adjustment and Retraining Notification (WARN) filings submitted to California’s Employment Development Department.
The most recent WARN notice, filed last week, listed 18 San Diego positions, which are all in sales.
The previous round tallied 133 San Diego positions eliminated at the end of July. More than half of the layoffs were senior and director-level positions. In June, 63 jobs were cut.
Many other software companies have also announced layoffs in 2026, leading analysts to dub this year the “SaaS-pocalypse.”
Despite those challenges, ServiceNow’s most recent earnings call, on July 22, was touted as a success.
It was “an outstanding quarter that highlights ServiceNow’s broad-based demand, strong execution, and operating leverage,” said Gina Mastantuono, the company’s chief financial officer.
In the second quarter, the company reported $3.877 billion in revenue, a 23% increase from a year earlier. Its profit was $298 million, down from $385 million in net income in the same period last year.
This year, CEO Bill McDermott has said his strategy is to use AI to boost efficiency.
This strategy elliptically signaled job cuts. McDermott announced plans to keep headcount flat after ServiceNow’s acquisitions of Moveworks, Veza and Armis — which added thousands of employees. Holding headcount steady would require eliminating a corresponding number of positions elsewhere.
ServiceNow will report its third-quarter earnings on Oct. 28.