{"id":182059,"date":"2026-02-17T22:40:07","date_gmt":"2026-02-17T22:40:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-ca\/182059\/"},"modified":"2026-02-17T22:40:07","modified_gmt":"2026-02-17T22:40:07","slug":"ai-will-soon-listen-to-and-review-911-calls-in-long-beach-long-beach-post-news","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-ca\/182059\/","title":{"rendered":"AI will soon listen to and review 911 calls in Long Beach \u2022 Long Beach Post News"},"content":{"rendered":"

Artificial intelligence will soon listen to, record and review thousands of calls \u2014 emergency and non-emergency \u2014 made to police and fire department dispatchers in Long Beach.<\/p>\n

City officials confirmed Friday they are in the early stages of rolling out a new program<\/a> called CommsCoach AI, made by GovWorx. Once fully implemented, it will review calls for the sole purpose of quality assurance, officials say, flagging interactions where it believes dispatchers don\u2019t respond properly.<\/p>\n

It will monitor each of the 600,000 calls made to the city\u2019s dispatch center a year, instantly generating audio files, transcriptions and an overall score\u200b\u200b for each. It replaces the task of supervisors manually reviewing calls. In past years, they\u2019ve aimed to spot-check about 12,000, but the short-staffed group has been falling short of that goal.<\/p>\n

Under the AI system, a dispatcher\u2019s improper tone of voice, use of a keyword or phrase, argument or not asking for the right information could get a call flagged. Those that are flagged will then be reviewed by a supervisor.<\/p>\n

If a caller says the word \u201cgun,\u201d for instance, the AI will analyze whether the dispatcher asked the necessary follow-up questions.<\/p>\n

It\u2019s a training tool to make sure dispatchers are gathering \u201cthe details that are necessary so that first responders are clearly aware of the incident upon their arrival,\u201d said Reginald Harrison, Director of the city\u2019s Department for Disaster Preparedness.<\/p>\n

There is \u201cno goal of replacing dispatchers with AI,\u201d Harrison said, explaining they are not looking to automate emergency call handling, nor remove human judgment from life-critical decisions.<\/p>\n

\"\"<\/a>Armando Estrada, a public safety dispatcher, answers 911 calls at the Disaster Preparedness and Emergency Communications Center in Long Beach on Tuesday, Feb. 17, 2026. Photo by Thomas R. Cordova.<\/p>\n

City staff previously conferred with the city\u2019s dispatchers\u2019 union before bringing the item before the Long Beach City Council in August.\u00a0 The contract<\/a> for CommsCoach costs the city roughly $68,000 per year through 2028.<\/p>\n

Any data or recording will stay with the city\u2019s servers, Harrison added.<\/p>\n

The program is currently reviewing some calls in a testing phase to see whether it works properly. It should be fully operational by the end of next month.<\/p>\n

\u201cAs soon as we feel satisfied that we\u2019ll get the information that we\u2019re looking for, then we\u2019ll make it live,\u201d he said.<\/p>\n","protected":false},"excerpt":{"rendered":"Artificial intelligence will soon listen to, record and review thousands of calls \u2014 emergency and non-emergency \u2014 made…\n","protected":false},"author":2,"featured_media":182060,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[131,133,132],"class_list":{"0":"post-182059","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-long-beach","8":"tag-long-beach","9":"tag-long-beach-headlines","10":"tag-long-beach-news"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts\/182059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/comments?post=182059"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts\/182059\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/media\/182060"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/media?parent=182059"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/categories?post=182059"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/tags?post=182059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}