LONG BEACH, Calif. (KABC) — Tenants at Ackerfield Apartments in Long Beach say they haven’t had running water for days. That means no showers, no cooking and no way to flush their toilets.<\/p>\n
Those who can afford it have booked their own hotel rooms, but many cannot. Residents are asking for help.<\/p>\n
“The smell, you have feces in these toilets. It’s getting hot in these apartments. Some people can’t breathe,” said Tiffany Collins, a resident at Ackerfield.<\/p>\n
Collins said on Saturday morning, she and her neighbors woke up to flooding on the ground level.<\/p>\n
According to the City of Long Beach, the fire department was called to the complex after receiving a report of a burst pipe. After witnessing water damage on the property, they shut the water off to mitigate flooding and additional damage.<\/p>\n
When maintenance crews came to fix the issue, they found problems with the pipes.<\/p>\n
On Sunday, city officials tell Eyewitness News the Long Beach Utilities Department investigated a report of no water and found the water service to the building still active, meaning the water shutoff was done on private property.<\/p>\n
Long Beach Community Development contacted Trillium Management, the complex’s property management company, to initiate repairs.<\/p>\n
“Trillium Management indicated that repairs are underway and that they will restore service once repairs are completed,” said the City of Long Beach in a statement.<\/p>\n
But days later, despite construction happening at the property, there is still no water.<\/p>\n
“The feces from our toilet not being able to be flushed is going through our home and when you walk in your house, there’s an odor,” said resident Antonio Smith, Sr.<\/p>\n
One resident was seen wheeling a bucket of water towards his unit in order to flush his toilet.<\/p>\n
An inspector with Long Beach code enforcement visited the site and verified there was a crew working on repairs and reported the owner was providing bottled water to residents.<\/p>\n
Residents say the bottled water is not enough.<\/p>\n
“What is this 24-pack of water gonna do? Wash my hands, brush my teeth, wash my face? You’re warming up water on the stove. That 24-pack of water was gone by the time they gave it to us,” Collins said. “We have people with medical conditions. I’ve got kids.”<\/p>\n
Collins and her neighbors have been trying to get in touch with Trillium Management. The company’s website was down for the majority of the day Tuesday, but it was back online by Tuesday evening.<\/p>\n
Eyewitness News made multiple attempts to reach Trillium, but it has not returned any calls.<\/p>\n
“At this point, what do we do? We’ve called the city, we’ve called the health department, we called Section 8. Nobody’s doing anything,” Collins said.<\/p>\n
In a statement, the City of Long Beach said in part: “Access to safe, potable water is essential for basic sanitation, including handwashing, food preparation and general hygiene. When water services are interrupted for an extended period, it becomes difficult to maintain a clean and healthier living environment.”<\/p>\n
On Wednesday, residents received a notice from Trillium, offering them cases of water each day, rent credit, a $100 gift card and free hotel accommodations.<\/p>\n
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