RiosAcu\u00f1a says the family spent much of the day on the deck before heading downstairs as the ferry prepared to dock. \u201cNext thing I know, I just heard a really loud noise and the whole boat shook,\u201d she recalls. \u201cI was terrified. I was like, what on earth is going on? And then I was like, okay, who on earth is driving this boat?\u201d<\/p>\n
RiosAcu\u00f1a says the vessel struck the pier multiple times, causing the windows to shatter on board. She claims one woman even fell down the stairs during the incident.<\/p>\n
![\"Alcatraz](\"https:\/\/www.newsbeep.com\/us-ca\/wp-content\/uploads\/2026\/05\/72fe6f5609bed0af3060c1b026f2d2c1.jpeg\"\/)
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Alcatraz Island
Credit: Justin Sullivan\/Getty<\/p>\n
Another passenger, Genesis Alcocer, tells the outlet she initially feared the worst. \u201cFor me, I was like, oh my god, we’re gonna sink. I’m not the best swimmer,\u201d she says. She claims ferry crew members did not immediately communicate what was happening. \u201cThe people that worked there were not making a big deal about it, but you could tell in their face that they were panicking,\u201d she says.<\/p>\n
\u201cIs this your first day?\u201d another passenger, Daniel Aburto, asked of the crew’s experience. \u201cThat was my first thought. Like, this is your first day. There’s no way, there’s no way.\u201d<\/p>\n
The passengers claim they were kept on board for about 20 minutes before exiting the ferry. RiosAcu\u00f1a claims crew members had a surprising message upon disembarkation. “This guy’s like, ‘Have a great day. You guys sure had an exciting entry,’ or something like that,” she says. “I was like, exciting? More like traumatic. My kid’s still crying.”<\/p>\n
Never miss a story \u2014 sign up for PEOPLE’s free daily newsletter<\/a> to stay up-to-date on the best of what PEOPLE has to offer, from celebrity news to compelling human interest stories.<\/p>\n The company tells PEOPLE no injuries were reported and an investigation into the cause of the incident will be conducted.<\/p>\n