we covered a similar story about this happening to a man in Chesterfield<\/a>. <\/p>\nOn Feb. 24, Steve Rotenberg said he was pulling up for his regular car wash at Jax Kar Wash in West Bloomfield Township. As he waited in line, he noticed the car in front of him was having issues on the conveyor.<\/p>\n
\u201cI am probably maybe eight feet behind them,\u201d he said. <\/p>\n
He was on the tracks at a Jax Kar Wash location in West Bloomfield Township. Rotenberg says the attendant motioned for the car in front of him to back up. <\/p>\n
\u201cHe puts his hand into the car, grabs the wheel and turns the wheel to adjust it because she obviously couldn\u2019t figure it out and then she backed up again,\u201d Rotenberg said. <\/p>\n
Inching closer, Rotenberg says things got worse. <\/p>\n
\u201cShe hit my car, so I immediately put it in park,\u201d he said. <\/p>\n
Rotenberg told Local 4 that he immediately got out and asked what happened.<\/p>\n
\u201cHe looks at me like \u2018deer in the headlights\u2019 and doesn\u2019t say anything,\u201d Rotenberg said about the attendant\u2019s reaction. <\/p>\n
After the two cars went through the wash, he says they pulled over and exchanged information.<\/p>\n
He went back inside and spoke to the manager. <\/p>\n
\u201cHe was like, \u2018let\u2019s look at the video.\u2019 You can see exactly the same thing I just told you happened on the video,\u201d Rotenberg said. \u201cYou can see his grabbing the wheel and turning it and she backs up again.\u201d<\/p>\n
Rotenberg went and got an estimate of the damage. It totaled $650. He also went and filed a police report. <\/p>\n
He got the car fixed soon after. <\/p>\n
Around the same time, the family of the person in the car that hit Rotenberg\u2019s car reached out, and they met up. <\/p>\n
\u201cWe were negotiating, and he gave me half the money,\u201d Rotenberg said about what was given to him from the family. <\/p>\n
But Rotenberg still wants the other half of what he paid to have it fixed. He says he even wrote a letter. <\/p>\n
\u201cI wrote, \u2018To Whom it May Concern, I was in an accident at your location. I was hit waiting for the vehicle in front of me to proceed. The vehicle backed into me. Your attendant told them to back up twice,\u2019\u201d Rotenberg said, describing the letter. <\/p>\n
He says the manager at that location offered him a year-long free membership. <\/p>\n
\u201cI said I am sorry, it sounds like to me that you\u2019re admitting guilt, but I don\u2019t want another membership. I want the money to replace what it\u2019s just cost me to repair my vehicle,\u201d he said. <\/p>\n
Local 4 reached out to Jax. <\/p>\n
\u201cAfter a thorough review of all available information \u2014 including documentation related to the February incident \u2014 we determined that this was a customer-to-customer collision involving two guests at our West Bloomfield location,\u201d the company said. \u201cA Jax team member was present and provided directional guidance to the drivers involved. However, as is always the case, each driver retained full control of and responsibility for their vehicle. The collision occurred when one driver failed to follow the team member\u2019s directions. Based on our site manager\u2019s account of the incident and our internal review, the driver of the Porsche accepted responsibility for the collision. We have requested a copy of the official police report and will review it upon receipt. Our review of the available facts did not find evidence that Jax or any Jax team member caused or contributed to the collision. The two parties subsequently reached a direct settlement, with compensation provided by the at-fault driver. Regarding the customer\u2019s later request for additional compensation: our records show that request was first raised on June 15, 2026 \u2014 several months after the February incident. Upon receiving it, the site manager reached out to the customer on June 17, 2026, and left a voicemail to discuss the matter further. We also note that the customer returned to and continued using Jax locations following the incident, visiting 12 times in the months that followed. Jax serves millions of customers each year across our locations, and incidents of this nature are rare. When concerns are raised, we take them seriously. We review the facts carefully and work to ensure every situation is handled fairly.<\/p>\n
We are committed to continuous improvement in both our operations and our customer experience. That includes strengthening our escalation protocols so that customer concerns are reviewed and addressed promptly through a dedicated customer contact form on our website that gives customers a direct avenue to submit concerns and reach our support team when needed. The safety and satisfaction of our customers remain our highest priorities. We remain committed to earning and maintaining their trust at every location.\u201d<\/p>\n
Copyright 2026 by WDIV ClickOnDetroit – All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"WEST BLOOMFIELD TOWNSHIP, Mich. \u2013 An Oakland County man said his car was hit with over $600 worth…\n","protected":false},"author":2,"featured_media":370106,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[39536,7948,150059,143,904,145,144,41685],"class_list":["post-370105","post","type-post","status-publish","format-standard","has-post-thumbnail","category-oakland","tag-car-wash","tag-consumer","tag-jax-kar-wash","tag-oakland","tag-oakland-county","tag-oakland-headlines","tag-oakland-news","tag-west-bloomfield-township"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts\/370105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/comments?post=370105"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts\/370105\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/media\/370106"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/media?parent=370105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/categories?post=370105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/tags?post=370105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}