Money Super Market<\/a>, who compiled a survey to determine which places have the \u201cfriendliest customer service.\u201d<\/p>\nA customer pictured at a bodega in the Bronx. AFP via Getty Images<\/p>\n
To gauge this somewhat subjective stat, the company perused Google Maps for restaurants, bars, things to do, and tourist attractions encompassing 107 cities across the globe. <\/p>\n
For each city, they chose 30\u201350 locations from the top results in an effort to maximize variety with regard to establishment type, size, and average review score.<\/p>\n
They then amassed 1,000 online reviews per metropolis from the locations in question and analyzed the text in each review so they could select the ones that suggested staff friendliness. <\/p>\n
All told, Money Super Market ended up poring over a staggering 100,000 reviews.<\/p>\n
They then calculated the percentage of \u201cfriendly\u201d reviews in each city to deduce their final customer service ranking.<\/p>\n
A worker prepares chicken at Chicken Charlie\u2019s at the San Diego County Fair in Del Mar, CA, on Wednesday, June 24, 2026. MediaNews Group via Getty Images<\/p>\n
When it came to customer service hubs in the US, San Diego reigned supreme with 51.5% of their reviews mentioning friendly staff and service. <\/p>\n
Money Super Market attributed their high placement to the sunny hub\u2019s cultural diversity, year-round good weather and \u201ca laid-back attitude creating a city with a relaxed, friendly atmosphere.\u201d<\/p>\n
It was also one of the two US cities to crack the list of the top 20 cities with the friendliest customer service on Earth.<\/p>\n
Collectors and customers at the Shelter Scotland charity shop in Edinburgh\u2019s Stockbridge for the opening of the annual January sale. PA Images via Getty Images<\/p>\n
The other was Phoenix, which placed second on the domestic countdown, boasting a friendly review percentage of 50.9%.<\/p>\n
Money Super Market claimed that this congeniality score could be attributed to the fact that the denizens of Arizona\u2019s most populous hub value building \u201ctrust and personal relationships before doing business.\u201d<\/p>\n
The value of relationships in business was also a priority in third-place winner, Dallas (49.6%), although Money Super Market noted that the Texan mecca\u2019s score was rooted in \u201cSouthern hospitality.\u201d<\/p>\n
\u201cThe emphasis on community values and personal relationships plays a crucial role in the hospitality industry to consistently deliver warm and friendly service,\u201d they wrote.<\/p>\n
The skyline of downtown San Diego. f11photo \u2013 stock.adobe.com<\/p>\n
Biting at their heels was the Big Apple (48.3%), while Atlanta rounded out the top five (47.1%).<\/p>\n
While they didn\u2019t give a reason for our abundance of corner-store courtesy, Gotham frequently places last on countdowns of the friendliest states in the Union, seemingly living up to the New York \u201crude\u201d stereotype \u2014 although New Yorkers claim we\u2019re simply honest.<\/p>\n
Despite our impressive showing domestically, the NYC friendliness wasn\u2019t enough to move the needle internationally. <\/p>\n
The 10 US cities with the friendliest customer service<\/p>\n
San Diego \u2014 51.5% <\/p>\n
Phoenix \u2014 50.9% <\/p>\n
Dallas \u2014 49.6% <\/p>\n
New York \u2014 48.3% <\/p>\n
Atlanta \u2014 47.1% <\/p>\n
Washington \u2014 46.9% <\/p>\n
Philadelphia \u2014 46.6% <\/p>\n
Houston \u2014 45.3%<\/p>\n
Austin \u2014 44.8%<\/p>\n
Boston \u2014 44.8%<\/p>\n
We were conspicuously absent from the global nice list. Instead, the UK dominated, with a record four cities making the top ten.<\/p>\n
They were led by Edinburgh, where 59% of reviews mention friendly staff. The Scottish metropolis was followed by Hanoi, Vietnam (58.6%), then Liverpool, UK (58.3%), with Paris, France (57.5%) surprisingly placing fourth, seemingly upending the reputation of Parisians as aggressively impolite.<\/p>\n
Dublin, Ireland, placed fifth with a score of 57.3%.<\/p>\n
The 10 cities with the friendliest customer service in the world<\/p>\n
Edinburgh, United Kingdom \u2014 59.0%<\/p>\n
Hanoi, Vietnam \u2014 58.6%<\/p>\n
Liverpool, United Kingdom \u2014 58.3%<\/p>\n
Paris, France \u2014 57.5%<\/p>\n
Dublin, Ireland \u2014 57.3%<\/p>\n
Montreal, Canada \u2014 56.8%<\/p>\n
Vienna, Austria \u2014 55.6%<\/p>\n
Abu Dhabi, United Arab Emirates \u2014 55.3%<\/p>\n
Birmingham, United Kingdom \u2014 54.2%<\/p>\n
Bristol, United Kingdom \u2014 53.7%<\/p>\n","protected":false},"excerpt":{"rendered":"California might not have the world\u2019s friendliest servers, but it did come top among towns in the US.…\n","protected":false},"author":2,"featured_media":399115,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[7,10555,971,2369,412,74,76,75,2422],"class_list":["post-399114","post","type-post","status-publish","format-standard","has-post-thumbnail","category-san-diego","tag-california","tag-cities","tag-lifestyle","tag-new-york-city","tag-restaurants","tag-san-diego","tag-san-diego-headlines","tag-san-diego-news","tag-travel"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts\/399114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/comments?post=399114"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/posts\/399114\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/media\/399115"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/media?parent=399114"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/categories?post=399114"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-ca\/wp-json\/wp\/v2\/tags?post=399114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}