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<\/a><\/p>\nOakland’s 911 system is down after the city’s emergency communications center lost service to its phone lines, internet and computer-aided dispatch system, according to Oakland Police Chief James Beere.<\/p>\n
Beere said the outage began more than 15 hours before officials provided an update on Thursday.<\/p>\n
“OPD dispatchers noticed CAD froze and error message. Discovered no service to phone lines, internet or CAD,” Beere said.<\/p>\n
Operators from Oakland’s 911 center have been relocated to the fire department’s dispatch center while crews work to restore service.<\/p>\n
Emergency calls are being handled by the Alameda County Sheriff’s Office and relayed to Oakland police, officials said.<\/p>\n
Authorities said only priority calls are being handled during the outage.<\/p>\n
AT&T is working to restore services.<\/p>\n
In a statement, an AT&T spokesperson said: “We were advised of a fiber cut yesterday evening impacting Oakland PD in Oakland, California, and are working as quickly as possible to resolve issues with 9-1-1 call routing after a section of our fiber cable was cut. Calls are going through, but some calls are going to the incorrect location. We are working with our vendor to rectify the situation.”<\/p>\n
Officials did not provide an estimated timeline for when the city’s 911 system would be fully operational again.<\/p>\n
There are reports of similar outages being experienced at other departments across the state.<\/p>\n