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FILE – In this photo illustration, Verizon Communications Inc. logo seen displayed on a smartphone. (Photo Illustration by Igor Golovniov/SOPA Images/LightRocket via Getty Images)
Verizon customers across the U.S. reported problems with their phone service on Wednesday.
Customers of other carriers, including AT&T and T-Mobile, also reported issues.Â
Is Verizon down?
What we know:
Reports of problems began coming in to DownDetector around 12:00 p.m. ET on January 14.
According to DownDetector, which tracks outages, there were more than 171,000 reports of Verizon outages as of 12:30 p.m. ET.
Half of users were self-reporting issues with mobile signal. Other users were reporting issues with WiFi and broadband internet.
What they’re saying:
The company confirmed the outage on social media.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly,” the company said on social media platform X. “We understand how important reliable connectivity is and apologize for the inconvenience.”
What we don’t know:
As of 1:30 p.m. ET, it was still unclear what the issue was or what caused the outages.
DownDetector outages
Dig deeper:
There were also more than 1,600 T-Mobile AT&T outages reported, as well.
Half of T-Mobile users were self-reporting issues with “no signal,” followed by issues with 5G home internet and mobile internet. AT&T users reported issues with mobile signal and WiFi.
iPhone, Android ‘SOS’ only – what does it mean?
Big picture view:
During the outage, iPhone and Android users reported seeing SOS or “SOS only” in the status bar.Â
This means the device isn’t connected to a network, but the phone users can still make emergency calls.
This is a developing story. Check back for more updates.
The Source: The information for this story was provided by DownDetector, Verizon. This story was reported from Los Angeles.