On Feb. 11, communities across the country recognized National 211 Day, a day dedicated to raising awareness for United Way’s 211 hotline, an essential service that connects callers in crisis with resources in their community. The date itself, Feb. 11, served as a reminder that help is always just three digits away. National 211 Day encouraged residents to learn about 211 before they are in crisis and to share information with friends, family and neighbors.

One of the cornerstone services of United Way of Lee, Hendry, and Glades is United Way 211, an often underutilized but powerful resource that has supported Southwest Floridians for many years.

United Way 211 is a free, confidential service that connects people to trusted local resources for needs such as food, housing, healthcare, childcare, senior services and financial assistance. Available 24 hours a day, 365 days a year, 211 links callers with trained specialists who conduct a brief assessment and provide personalized referrals in more than 180 languages. Although it is utilized most during emergencies, 211 supports residents every day by helping them find solutions quickly, reducing stress and preventing the escalation of crises.

During public health emergencies or severe weather, 211 is activated by Lee County Emergency Management as the community’s Emergency Information Hotline, providing accurate, real-time information. While this role is critical, it represents just one part of 211’s broader, year-round mission.

United Way 211 works closely with nonprofit partners, local governments, and service providers to ensure information remains accurate and resources are current, strengthening the entire social services network.

National 211 Day was a reminder that knowing about 211 before a crisis can make all the difference. By saving the number, sharing it with others, and using it when needed, we strengthen our entire community.

Help is only three digits away, dial 211 or call 239-433-3900.

Jay Santos is a relationship manager with Key Private Bank and a supporter of United Way of Lee, Hendry, and Glades.