JEA survey results are in. Here’s what employees reported
JJacksonville

JEA survey results are in. Here’s what employees reported

  • June 17, 2026

JEA sign (Copyright 2025 by WJXT News4JAX – All rights reserved.)

JACKSONVILLE, Fla. – Jacksonville’s city-owned utility JEA has released results from its latest employee engagement survey, as City Hall continues an investigation into concerns about workplace culture at the agency.

JEA says 59% of employees participated in the survey. The utility says its overall results are benchmarked against “comparable electric and water utility companies.”

Three results that stand out

47% of employees surveyed said they feel well-informed about important decisions at JEA.

49% said they have confidence in JEA’s chiefs.

46% said directors, VPs and chiefs understand what is really happening at JEA.

View the survey below:

Those results come as City Hall investigates workplace culture issues raised about the utility.

Council President Kevin Carrico formed a special investigative committee to look into culture complaints and capacity fee concerns.

Three other results

The survey also included several higher-scoring measures related to employees’ direct supervisors and overall satisfaction (each nearly on par with similar utilities):

83% said their manager cares about their concerns.

80% said they are very satisfied with their job.

77% said they would recommend working at JEA.

What JEA says happens next

In a statement released with the results, JEA said it is analyzing the survey and that senior leadership is developing action plans to address key employee concerns.

JEA also noted it has received three USA TODAY Culture Excellence Awards in the categories of Work-Life Flexibility, Professional Development, and Compensation and Benefits.

Copyright 2026 by WJXT News4JAX – All rights reserved.

About the AuthorChris Will headshot

Chris Will has joined the News4JAX team as a weekend morning reporter, after graduating from the University of Florida in spring 2024. During his time in Gainesville, he covered a wide range of stories across the Sunshine State. His coverage of Hurricane Ian in southwest Florida earned a National Edward R. Murrow Award.