JACKSONVILLE, Fla. – Sugar Factory at the St. Johns Town Center has closed after three years, leaving locked doors and a goodbye note for customers who showed up expecting oversized desserts and giant drinks.
People arriving at the restaurant found the front entrance padlocked and a notice taped to the door. Many were surprised and disappointed.
“We came yesterday, but the weather was bad. I tried it in Miami, so I’m like, ‘Hey, we’re closer now, so let’s go here.’ So we kind of hurt that it’s closed,” Bhalil Butler, a customer, said.
Google’s listing for Sugar Factory in Jacksonville still shows the restaurant as open, despite the notice on the door.
Charity Winchester, who said she had been coming to Sugar Factory for years, arrived on her birthday and was saddened to find the location closed.
“This was going to be a big thing today and it just ended up not even happening,” she said.
She said she planned to celebrate with family board games and a dinner reservation instead.
The company has not released a reason for the closure. The St. Johns Town Center continues to change, with new restaurants and retailers expected to move into the area.
For now, Jacksonville’s sugar rush has come to an end.
Copyright 2026 by WJXT News4JAX – All rights reserved.