Technological upgrades are in the spotlight.
Jacksonville Mayor Donna Deegan is trumpeting two recent awards for initiatives under her administration that make it easier to access local government and to understand what policy makers are doing.
In the wake of the Center for Digital Government bestowing a 2026 Government Experience (GovX) Project Award for the Jacksonville.gov “Website Redesign and Digital Experience Transformation” and the Lean Competency System giving the city its 2026 Scaling Continuous Improvement Capability Award for the city’s 904Lean program, the first-term Democrat says citizens are getting what they should from the city government.
“Jacksonville residents deserve a city government that is always looking for ways to serve them better,” said Deegan. “Whether it’s finding what you need on Jacksonville.gov or getting a faster answer from a city department, these two awards reflect the same goal: a government that is easier to work with and more responsive to the people we serve. The credit belongs to employees across our city who are rethinking how we work every day.”
Wanyonyi Kendrick, Chief Information Officer for the City of Jacksonville, discussed the website revamp that earned the GovX honor.
“We set out to build a digital experience that is simple, accessible and connected, so residents don’t need to know which department handles something to get it done. This recognition is a credit to our technology team and our partners across every city department. And we’re not finished. We will keep listening to residents and improving the experience,” Kendrick vowed.
Regarding 904Lean, which is said to have streamlined permitting and contract approvals, LCS head Catrin Archer said it exemplifies “what scaling continuous improvement looks like.”
“Jacksonville has gone beyond individual projects to build the people, leadership and culture needed to make improvement part of everyday government. We’re delighted to recognize 904Lean and the City’s commitment to building lasting improvement capability,” Archer added.