JACKSONVILLE, Fla. – The new property manager for at least two troubled apartment complexes on Jacksonville’s Westside told News4JAX it is committed to addressing resident issues and pledged to be more transparent and accountable.
For weeks, the News4JAX I-TEAM has been reporting on ongoing problems at housing owned and linked to Peoples Choice Apartments, where residents have said they faced maintenance issues and deteriorating conditions.
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Legacy Family Communities, an LLC that was created less than a month ago following our reporting, has now replaced Peoples Choice.
News4JAX first visited Arbor Oaks in September when residents told us they had been without running water for days. JEA said it shut off the water because of an unpaid bill. JEA later restored the water after we shared residents’ concerns, and a couple days later, the $15,000 bill was paid.
News4JAX was never able to get a hold of the leaders of Peoples Choice to get answers about other concerns residents at Arbor Oaks and the property next door, Virginian Arms, had, but Legacy Family Communities sent us an email on Thursday.
“On behalf of Arbor Oaks and Virginian Arms and its new property management company Legacy Family Communities, we want to formally respond to the recent media coverage and news articles that spotlighted issues at our locations,” the email statement said. “Regretfully, our residents had to endure some brief unpleasant experiences that did not meet our expectations for our properties.”
The company said the welfare of its residents are a top priority and it is committed to providing residents a “safe and secure environment to call their home.”
“We are listening to the concerns presented by the community and have a team in place that is working diligently to implement changes to achieve meaningful and sustainable improvement,” the statement said. “As we move forward, we will focus on transparency, accountability, and restoring confidence within the community. These changes may not occur overnight, but welcome the opportunity for a follow-up as we progress forward and will provide updates at that time. Thank you for your attention and for giving us the chance to demonstrate our commitment to improving our Communities.”
According to the City of Jacksonville, there have been 15 individual complaints related to Arbor Oaks since July. The city said there were 10 fines for various property safety and maintenance violations since the summer and fines totaling $2,325. The city said that the property manager is aware and is planning to address them.
News4JAX visited Arbor Oaks on Friday and saw crews trimming bushes and power washing. Trash was noticeably cleaner than last week. Both are issues the complex had been cited for.
We reached back out to property management, who have not responded to our request for an interview about the recent work being done.
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