TAMPA, Fla. — As immigration processes grow more complex — and legal help remains costly — some Tampa residents are turning to nonprofits and public libraries for guidance.
Nebrass, a Tampa-based nonprofit, provides structured administrative immigration support to people trying to navigate the system.
What You Need To Know
Some Tampa locals are turning to nonprofits and libraries for affordable support navigating complex immigration processes
Nebrass offers administrative support for paperwork but does not provide legal advice
Libraries are seeing more walk-ins with residents seeking immigration-related assistance
Founder Ahmed Eid says demand has grown as more families struggle to understand federal immigration processes on their own.
“We have observed a growing number of individuals who turn to libraries and community spaces,” Eid said. “They will go not only to the library, but to churches and mosques asking for help.”
Eid says many residents are simply trying to locate the correct government forms, access federal websites, or understand procedural steps when they cannot quickly reach — or afford — a licensed immigration attorney.
Board member Rayza Sanchez says the organization’s role is limited to administrative support.
“We’re here just to help them complete paperwork. And pretty much that’s it,” Sanchez said. “We cannot give them any legal advice or help them take any decisions that’s going to affect their life.”
Sanchez says Nebrass offers its services at a reduced cost and sometimes waives fees depending on the client’s situation.
“Everything is case by case,” Sanchez said.
Immigration attorney Martin Schwartz, who has practiced immigration law for more than 30 years, says financial barriers are real — and immigration cases can quickly become complicated.
“There is such a national crisis with immigration that it’s impossible for there to be enough legal help,” Schwartz said.
Schwartz encourages his clients to create accounts with U.S. Citizenship and Immigration Services so they can track their cases online and stay informed about updates.
With a receipt number, Schwartz says people can also contact immigration officials and request an appointment.
“Then you say ‘Infopass,’” Schwartz said. “Infopass means you’re asking for a local appointment with the Tampa office.”
Schwartz says educating clients about official systems can help them better understand their cases, but warns that third-party preparers cannot replace legal representation when legal interpretation or strategy is required.
Back at Nebrass, staff say they focus on helping clients organize documents, access publicly available information and prepare paperwork — while referring cases that require legal analysis to licensed attorneys.
The organization also offers English classes and community education programs to help families integrate into life in the United States.
“We want to serve the community in every way possible,” Sanchez said. “We’re providing classes so they can learn English and educate them and make the process of integrating to the United States easier.”
Meanwhile, some law libraries say they are also seeing more residents walk in with immigration-related questions — searching for forms, printing documents and researching their case status when legal help feels out of reach.
As immigration policies and procedures continue to evolve, many families are still searching for guidance on how to navigate the system.