If you’ve ever rented an Airbnb and found yourself waiting hours for a check-in code or a response to a simple question, you’ve felt one of the hospitality industry’s biggest pain points. For property managers juggling hundreds of listings, those missed moments add up fast. That’s the problem Boom wants to erase, with a little help from artificial intelligence (of course).
The Miami-based startup just raised $12.7 million to expand what it calls an “AI-powered property management system.” The round was led by Avenue Growth Partners, joined by a mix of industry veterans including former Hilton International CEO Ian Carter, Goldman Properties CEO Scott Srebnick, and Siemplify co-founder Garry Fatakhov – all of whom had previously backed Boom as private investors.
Founded in 2023 by entrepreneur Shahar Goldboim, Boom is betting that agentic AI will become the backbone of modern hospitality. The company’s platform uses AI to automate workflows and take on more dynamic, context-driven tasks like communicating with guests, dispatching maintenance, and managing schedules in real time.
Shahar Goldboim, founder and CEO of Boom
Goldboim said the company’s mission is simple: to make property management feel lighter and more human. “Our mission is to take the heavy lifting out of property management so operators can deliver better guest experiences and build stronger businesses,” he said in a statement.
“Our agentic AI modules are already driving results today, and this raise will help us scale that impact – improving guest satisfaction, increasing profitability for managers and giving them a better work-life balance,” he continued.
That message seems to be resonating. Boom says its system is already being used by hospitality businesses in 20 countries. For many operators, the appeal is part convenience, part staying competitive as guest expectations rise and staffing shortages linger.
Brian Goldsmith, co-founder and partner at Avenue Growth Partners, said his firm saw something unique in Boom’s approach.
“Boom is creating a genuinely new category with its AI-first approach to hospitality operations,” Goldsmith asserted. “The team has already proven their platform can deliver immediate value, and their vision for agentic AI takes that potential even further.”
For Goldboim, the milestone was personal as much as professional. In a LinkedIn post following the announcement, he wrote, “This moment is one of the biggest in my life — in my family’s life, in our team’s life, and in Boom’s journey. What a road it’s been. Years of hard work, belief, sleepless nights, and relationships built on trust and shared vision — all leading to this incredible moment.”
He went on to share that Boom was born out of his brother Alon’s “pain turned into purpose” after losing his wife Reut, adding that “his strength inspired all of us to keep building, keep believing, and keep pushing forward — no matter what.”
With fresh capital in hand, Boom plans to scale internationally and strengthen its go-to-market strategy. The company is also hiring aggressively across engineering, data science, and customer success as it prepares for broader rollout.
For guests, Boom’s success might mean fewer waiting hours and more seamless experiences. For operators, maybe, finally, some time off.
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I am a Miami-based technology researcher and writer with a passion for sharing stories about the South Florida tech ecosystem. I particularly enjoy learning about GovTech startups, cutting-edge applications of artificial intelligence, and innovators that leverage technology to transform society for the better. Always open for pitches via Twitter @rileywk or www.RileyKaminer.com.
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