WEST PALM BEACH, Fla. (CBS12) — Publix, the beloved Florida-native grocery chain, may have reversed its policy on open carry in its stores.
Just months after allowing customers to openly carry firearms, reports are swirling on Wednesday that this policy has quietly been retracted.
CBS12 News attempted to confirm these changes by reaching out to Publix’s customer service, but was told we would get a response in 24 to 28 business hours. CBS12 News also reached out to Lindsey Willis, Central and South Florida Media Relations Manager, but did not get a response.
However, an online interaction with Publix’s chatbot has raised eyebrows.
When asked about open carry rules, the chatbot stated, “Publix kindly asks that only law enforcement openly carry firearms in our stores.”

When asked about open carry rules, the Publix chatbot stated, “Publix kindly asks that only law enforcement openly carry firearms in our stores.” (WPEC)
This suggests a significant shift in the company’s approach to firearm policies.
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Originally, CBS12 News reported that, back in September, Publix had embraced Florida’s new law permitting open carry.