Sometimes, Universal Orlando Team Members might not tell you the whole truth.
Universal Orlando
Universal Team Members want to make sure that you have a good time in the parks, and sometimes that means telling guests things that will hopefully improve their experience…even if they’re not fully true! These are the lies we’ve heard Team Members tell at Universal Orlando.
“The Ride Will Be Back Up Shortly”
Universal Team Members have shared a bit of a secret with us — when they say “the ride will be back up shortly,” they probably don’t know when the ride is coming back up. “Shortly” could mean anywhere from 5-15 minutes to “going to be down for hours.”
Harry Potter and the Battle at the Ministry
In fact, if you’re visiting Universal Orlando and a ride goes down, you’re probably not going to get a solid time estimate from Team Members. This is to make sure they’re not giving guests false hope or creating mass crowds hovering around the ride entrance to swarm the queue when it reopens.
Men in Black: Alien Attack
If you’re hoping that a ride will come back up soon, it’s a good idea to stay in that general area of the theme park and maybe do other things like shop or grab a snack while you wait. You can also check the Universal Orlando app to see when rides come back up.
“Guest Services Can Help You”
If you find yourself with some kind of issue in the parks, whether related to your park ticket, your reservations, or anything else, it’s a good idea to speak to a Team Member and see if you can get it resolved. But often, if those Team Members can’t solve it straightaway, they’ll send you to Guest Services.
Guest Services at Volcano Bay
Now, they may tell you that Guest Services can help, but the truth is that they’re hoping Guest Services can help. Thankfully, we’ve found the folks over at Guest Services to be incredibly skilled at solving problems and very kind. The customer service is unmatched, even if your problem goes unresolved! (But hopefully, you won’t have to stop by Guest Services at all during your trip — it happens pretty rarely.)
“This Ride Is Just As Good As Its Predecessor”
Some Universal Studios Florida rides have seen a few iterations at this point, and it’s no secret that a few of the current options aren’t exactly fan favorites. You may find yourself heading into spots like Fast & Furious: Supercharged, The Simpsons Ride, or Race Through New York Starring Jimmy Fallon and asking the Team Members if the ride is “good” or “as good as its predecessor” that you loved.
New York section of Universal Studios Florida
The Team Member at the attraction will likely nod and smile and assure you that it’s a “good” ride. But folks, this is their JOB. They don’t want to discourage you from doing the attractions, even if they themselves don’t enjoy them or they’re not popular.
The Simpsons Ride
And you know what? Just because a ride has a few haters doesn’t mean that you’ll dislike it too. It could be your new favorite attraction! We try to encourage our readers to try new things — you never know what you might truly enjoy!
“Your Wait May Not Be Shorter in the Single Rider Queue”
There are several single rider queues throughout Universal Orlando, and when you get in line, you may have a Team Member warning you that they might not get you on the ride faster. This is typically something they say just to set expectations in case the wait time is long.
Single Rider line
Usually, the waits in the single rider line are at least a little bit shorter than the standby queue, but the Team Members don’t want to get your hopes up too high or deal with too many angry guests who thought they’d be waiting 5-10 minutes. The goal here is to make sure you know that your experience may vary with single rider lines.
Velocicoaster Single Rider
If you go into your Universal Orlando trip with a solid plan, you’re sure to have a great time, even if the Team Members try to butter you up!
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