Verizon said the company plans to \u201cmake it right\u201d with millions of customers, including many in Florida, who were unable to use their phones for most of the day due to a massive outage Wednesday.<\/p>\n
The company acknowledged the inconvenience the outage caused to more than 1.5 million customers who were unable to make calls and send or receive text messages for about 10 hours Wednesday. Their phones displayed \u201cSOS\u201d only.<\/p>\n
The company said in a statement<\/a> that customers affected by the outage will get a credit on their bills. \u201cDetails will be shared directly with customers,\u201d Verizon said. \u201cWe sincerely apologize for the disruption.\u201d<\/p>\n Verizon didn\u2019t say what caused the outage, but said there was no indication of a cyberattack.<\/p>\n Verizon first confirmed the outage around 1 p.m. Wednesday, stating the company was aware of an issue impacting wireless voice and data services for some customers. <\/p>\n The outage caused some service disruptions in Florida, with users on Reddit, X, Facebook and Bluesky reporting problems ranging from dropped calls to complete loss of cellular service. On DownDetector.com, multiple people reported disruptions in the Miami area. <\/p>\n Verizon updated customers throughout the day as its engineers worked to correct the outage, which the internet monitoring company Cisco ThousandEyes told USA Today<\/a> was \u201cone of the most significant connectivity interruptions in recent memory.\u201d<\/p>\n