NEW YORK (AP) \u2014 Verizon said it resolved an outage that disrupted many U.S. customers\u2019 calling and other cellular services for more than 10 hours on Wednesday.<\/p>\n
The New York-based carrier didn\u2019t specify what caused Wednesday\u2019s disruptions, but confirmed<\/a> that the outage was resolved by 10:20 p.m. ET. Verizon previously said it had deployed its engineering teams to address \u201can issue impacting wireless voice and data services.\u201d<\/p>\n \u201cToday, we let many of our customers down and for that, we are truly sorry,\u201d Verizon wrote<\/a> in updates shared on social media. A spokesperson later added that the company would give those impacted a $20 account credit through Verizon\u2019s app, which on average \u201ccovers multiple days of service,\u201d and directly contact its business customers with compensation.<\/p>\n Outage tracker Downdetector showed that Verizon customers began to report issues with their service around noon E.T. Wednesday. Reports appeared to peak in the early afternoon, but remained elevated later in the day. Downdetector said<\/a> it had received a total of over 1.5 million reports before 5 p.m. ET.<\/p>\n Impacted users said their phones were in \u201cSOS\u201d mode or had other no signal messages. In cities like New York, alerts warned that the outage may disrupt 911 calls \u2014 urging residents to try landlines and devices from other carriers, if available, or visit a local police or fire station in-person in case of an emergency.<\/p>\n Other major hubs impacted by Verizon\u2019s outage included Houston, Philadelphia, Dallas and Miami, per Downdetector. But many consumers across the country said they experienced disruptions.<\/p>\n A handful of outage reports for other carriers also bubbled up on Wednesday \u2014 but companies like T-Mobile and AT&T quickly confirmed online that their services were operating normally. Both suggested that their customers may have encountered issues contacting people with Verizon\u2019s service, however.<\/p>\n