{"id":174189,"date":"2026-03-01T20:12:43","date_gmt":"2026-03-01T20:12:43","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-fl\/174189\/"},"modified":"2026-03-01T20:12:43","modified_gmt":"2026-03-01T20:12:43","slug":"hospitality-workers-honored-for-their-professionalism-in-downtown-jacksonville","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-fl\/174189\/","title":{"rendered":"Hospitality workers honored for their professionalism in downtown Jacksonville"},"content":{"rendered":"<p style=\"text-align: justify;\">Top performers in Northeast Florida\u2019s hospitality industry were honored in downtown Jacksonville Wednesday night.<\/p>\n<p style=\"text-align: justify;\">The 17th Annual Recognition of Service Excellence (ROSE) awards were bestowed by the Northeast Chapter of the Florida Restaurant and Lodging Association (<a href=\"https:\/\/frla.org\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer nofollow\">FRLA)<\/a>. The event was sold out and took place at the Hyatt Regency Jacksonville Riverfront hotel.<\/p>\n<p style=\"text-align: justify;\">More than 500 people attended the event and 149 hospitality professionals from 45 different businesses were nominated for the awards. Some 33 team members were presented honors.<\/p>\n<p style=\"text-align: justify;\">\u201cAt its heart, hospitality is about people taking care of people, and the ROSE Awards give us a chance to shine a light on the individuals who make that happen every single day,\u201d\u00a0said Nicole Chapman, Northeast Florida FRLA Regional Director and the event\u2019s creator and organizer.\u00a0\u201cThese honorees represent the warmth, professionalism, and pride that define our region\u2019s visitor experience and keep guests returning year after year.\u201d<\/p>\n<p style=\"text-align: justify;\">The ROSE awards have become the hallmark event for hospitality professionals on the First Coast for more than a decade.<\/p>\n<p><a href=\"https:\/\/www.pinpointresults.com\/\" data-wpel-link=\"external\" target=\"_blank\" rel=\"external noopener noreferrer nofollow\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.newsbeep.com\/us-fl\/wp-content\/uploads\/2025\/10\/PinpointAd_728x90.jpeg\" alt=\"\" width=\"640\" height=\"79\" class=\"alignnone size-full wp-image-309437\"\/><\/a><\/p>\n<p style=\"text-align: justify;\">\u201cSeeing hundreds of industry partners come together to celebrate frontline team members sends a powerful message \u2013 service excellence matters, and it deserves recognition,\u201d\u00a0said Carol Dover, President and \u00a0CEO of the FRLA.<\/p>\n<p style=\"text-align: justify;\">Some of the key ROSE award winners include:<\/p>\n<p style=\"text-align: justify;\">\u2014 Administrative Assistant: Beatriz Aten, Marriott Jacksonville Downtown.<\/p>\n<p style=\"text-align: justify;\">\u2014 Allied Member Spotlight: Teri Scott, St. Johns Food Service.<\/p>\n<p style=\"text-align: justify;\">\u2014 Banquets: Trace McCrory, Renaissance Resort at World Golf Village.<\/p>\n<p><a href=\"https:\/\/www.allegiant360.com\/\" target=\"_blank\" rel=\"noopener external noreferrer nofollow\" data-wpel-link=\"external\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-678805 size-full\" src=\"https:\/\/www.newsbeep.com\/us-fl\/wp-content\/uploads\/2025\/12\/Sunburn-Ad-728x90-1-e1718033295481.jpg\" alt=\"\" width=\"728\" height=\"90\"\/><\/a><\/p>\n<p style=\"text-align: justify;\">\u2014 Hotel Bartender: Heather Davis, The Ritz-Carlton, Amelia Island.<\/p>\n<p style=\"text-align: justify;\">\u2014 Restaurant Bartender: Marc Hartley, Colonial Quarter.<\/p>\n<p style=\"text-align: justify;\">\u2014 Behind The Scenes: Laurel Howell, The Ritz-Carlton, Amelia Island.<\/p>\n<p style=\"text-align: justify;\">\u2014 Culinary Service hotel\u00a0 Chef\/Cook: Latoya Harden, Hyatt Regency Jacksonville.<\/p>\n<p style=\"text-align: justify;\">\u2014 Culinary Service restaurant Chef\/Cook: Andrew Shierling, Meehan\u2019s Irish Pub.<\/p>\n<p style=\"text-align: justify;\">\u2014\u00a0Customer Service for Concierge, Recreation, Spa: Lauren Murkerson, One Ocean Resort &amp; Spa.<\/p>\n<p style=\"text-align: justify;\">\u2014 Customer Service in Event Services: Kerry Weatherhead, Visit Jacksonville.<\/p>\n","protected":false},"excerpt":{"rendered":"Top performers in Northeast Florida\u2019s hospitality industry were honored in downtown Jacksonville Wednesday night. The 17th Annual Recognition&hellip;\n","protected":false},"author":2,"featured_media":174190,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[82587,82588,59477,59479,59480,82589,82590,116,118,117,82591,82592,82593,82594,82595,82596,82597,82598,82599],"class_list":{"0":"post-174189","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-jacksonville","8":"tag-andrew-shierling","9":"tag-beatriz-aten","10":"tag-carol-dover","11":"tag-florida-restaurant-and-lodging-association","12":"tag-frla","13":"tag-heather-davis","14":"tag-hyatt-regency-jacksonville-riverfront","15":"tag-jacksonville","16":"tag-jacksonville-headlines","17":"tag-jacksonville-news","18":"tag-kerry-weatherhead","19":"tag-latoya-harden","20":"tag-laurel-howell","21":"tag-lauren-murkerson","22":"tag-marc-hartley","23":"tag-nicole-chapman","24":"tag-recognition-of-service-excellence","25":"tag-teri-scott","26":"tag-trace-mccrory"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/174189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=174189"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/174189\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/174190"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=174189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=174189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=174189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}