The documents show more than a dozen entities flagged as \u201cviolators\u201d for not paying additional capacity fees, charges that can apply when a customer significantly increases water consumption.<\/p>\n
Under JEA policy, additional capacity fees may be assessed when water usage increases by 20% or more. According to a 2023 internal email, that threshold potentially applies to 168 customers, though documents indicate the utility does not have a clear accounting of what each entity may owe.<\/p>\n
The documents show that in several cases, placeholder figures were used instead of accurate capacity records, making it difficult to determine whether customers exceeded the 20% threshold.<\/p>\n
Major institutions listed<\/p>\n
Among the entities appearing in internal records are several major Northeast Florida institutions, including:<\/p>\n
Mayo ClinicUniversity of North FloridaFlorida State College at JacksonvilleBaptist Medical Center South<\/p>\n
One example cited in the documents involves the VyStar Veterans Memorial Arena. Records show one of its water capacity figures appears to have more than a 24,000% difference, because JEA listed a placeholder of just 348 gallons per day.<\/p>\n
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Internal documents reveal widespread issues with uncollected JEA capacity fees Major institutions listed <\/p>\n
[DOWNLOAD: Free Action News Jax app for alerts as news breaks<\/a>]<\/p>\n City leaders raise alarm<\/p>\n Kevin Carrico referenced the issue on Monday<\/a> while discussing an ongoing review by the city\u2019s Inspector General, who, as of Tuesday, is requesting a review by the city auditor.<\/p>\n \u201cWe have millions, if not tens but hundreds of millions of dollars in unaccounted for dollars,\u201d Carrico said. \u201cWe want to know where that money went and we want to know if there is more money to collect.\u201d<\/p>\n Utility admits tracking problem<\/p>\n JEA acknowledged to Action News Jax last week<\/a> that it currently does not have a formal program to properly track, identify, and bill additional capacity fees tied to customer growth or expansion. The utility says it is now working to implement a system to address the issue that goes back decades.<\/p>\n The Mayo Clinic dispute<\/p>\n The most high-profile conflict centers on JEA\u2019s billing of the Mayo Clinic.<\/p>\n The disagreement stems from a 1986 agreement defining how water usage fees should be calculated. Mayo argues that it should only owe additional fees when its daily water usage exceeds 1,000,090 gallons per day.<\/p>\n JEA, however, says the threshold should be closer to 273,000 gallons per day, a level the utility\u2019s internal map shows the campus already exceeds by nearly double.<\/p>\n Internal documents reveal widespread issues with uncollected JEA capacity fees The most high-profile conflict centers on JEA\u2019s billing of the Mayo Clinic. <\/p>\n Recent additional charges<\/p>\n Internal documents indicate that JEA issued an additional $834,000 bill to Mayo in 2023 tied to capacity fees.<\/p>\n The utility also assessed additional capacity fees to at least three other customers:<\/p>\n Keurig Dr PepperWesley ManorUF Health North<\/p>\n Action News Jax contacted JEA and the Mayo Clinic and is waiting to hear back.<\/p>\n Internal documents reveal widespread issues with uncollected JEA capacity fees <\/p>\n Internal documents reveal widespread issues with uncollected JEA capacity fees <\/p>\n [SIGN UP: Action News Jax Daily Headlines Newsletter<\/a>] <\/p>\n Click here<\/a> to download the free Action News Jax news and weather apps, click here<\/a> to download the Action News Jax Now app for your smart TV and click here<\/a> to stream Action News Jax live.<\/p>\n Action News Jax Top Stories<\/p>\n","protected":false},"excerpt":{"rendered":"JACKSONVILLE, Fla. \u2014 A dispute between JEA and Mayo Clinic over nearly $19 million in unpaid utility fees…\n","protected":false},"author":2,"featured_media":55584,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[116,118,117],"class_list":["post-186656","post","type-post","status-publish","format-standard","has-post-thumbnail","category-jacksonville","tag-jacksonville","tag-jacksonville-headlines","tag-jacksonville-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/186656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=186656"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/186656\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/55584"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=186656"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=186656"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=186656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/www.newsbeep.com\/us-fl\/wp-content\/uploads\/2026\/03\/https:\/\/cloudfront-us-east-1.images.arcpublishing.com\/cmg\/YK7WBQPTOFAMJLZU25MVNPLTHI.jpeg\")
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