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\n\tIn 2025, nearly $30.5 million in energy bill assistance was provided in Florida, helping nearly 31,000 customers
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\n\tMultiple financial assistance programs are available for eligible customers
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ST. PETERSBURG, Fla. \u2013 As Duke Energy Florida\u2019s storm cost recovery charges have been removed from customer bills as of February, dropping residential bills approximately $44 for every 1,000 kWh, additional bill assistance resources are available for eligible customers that may face continued payment challenges.<\/p>\n
In 2025, nearly $30.5 million was delivered to support approximately 31,000 customers.<\/p>\n
Duke Energy Florida works with community partners and assistance programs to connect eligible customers with financial resources and support, leveraging resources such as Share The Light Fund<\/a>, Low Income Home Energy Assistance Program<\/a> (LIHEAP), FL211.org<\/a> and more.<\/p>\n How to get help<\/p>\n Duke Energy Florida works with a variety of partners to help connect eligible customers with financial assistance for their energy bills. These partnerships help ensure support reaches families who may be experiencing temporary financial hardship or unexpected challenges.<\/p>\n \u201cWe know that unexpected challenges can arise, and we\u2019re committed to standing by our customers when they need it most,\u201d said Melissa Seixas, president, Duke Energy Florida. \u201cThese programs help provide a safety net for families navigating temporary hardship while keeping their households running.\u201d<\/p>\n To explore payment assistance resources including Share the Light Fund, 211.org, LIHEAP and more, customers can visit Duke Energy\u2019s Payment Assistance Finder<\/a>.<\/p>\n Additional support<\/p>\n In addition to financial assistance programs, Duke Energy also offers:<\/p>\n
Customers are encouraged to seek help early to find the best option that fits their needs.<\/p>\n Duke Energy Florida<\/p>\n Duke Energy Florida, a subsidiary of Duke Energy, owns 12,500 megawatts of energy capacity, supplying electricity to 2 million residential, commercial and industrial customers across a 13,000-square-mile service area in Florida.\u00a0\u00a0<\/p>\n Duke Energy<\/p>\n Duke Energy (NYSE: DUK), a Fortune 150 company headquartered in Charlotte, N.C., is one of America\u2019s largest energy holding companies. The company\u2019s electric utilities serve\u202f8.6 million customers\u202fin North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 55,100 megawatts of energy capacity. Its natural gas utilities serve\u202f1.7 million customers\u202fin North Carolina, South Carolina, Tennessee,\u202fOhio\u202fand Kentucky.\u202f\u202f<\/p>\n Duke Energy is executing an ambitious energy transition, keeping customer reliability and value at the forefront as it builds a smarter energy future. The company is investing in major electric grid upgrades and cleaner generation, including natural gas, nuclear, renewables and energy storage.\u00a0<\/p>\n More information is available at\u202fduke-energy.com<\/a> and the Duke Energy News Center<\/a>. Follow Duke Energy on\u202fX<\/a>,\u202fLinkedIn<\/a>,\u202fInstagram<\/a>\u202fand\u202fFacebook<\/a>, and visit illumination<\/a>\u202ffor stories about the people and innovations powering our energy transition.\u00a0<\/p>\n Contact: Laitin Sterling
\n\tInstallment Plans<\/a>: Provides flexibility with paying energy bills to help make monthly payments more comfortable
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\n\tDue Date Extensions<\/a>: Extends your payment due date by one to 10 business days
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\n\tSeasonal Savings Tips<\/a>: From energy usage tracking to a live view into your energy dashboard, additional resources provide transparency and tips to help reduce everyday energy usage to lower your bill during the winter chill and heat of the summer
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\n24-Hour: 800.559.3853<\/p>\n