JACKSONVILLE, Fla. \u2013 A Jacksonville nursing home is responding to concerns about conditions inside the facility after a recent report alleged issues ranging from cleanliness to maintenance problems.<\/p>\n
Administrators at Jacksonville Rehabilitation and Nursing say those claims do not reflect the day-to-day reality inside the building. After being contacted for comment, the facility invited media inside to tour the property and speak with staff and residents.<\/p>\n
\u201cWe take all of those types of complaints seriously,\u201d administrator Kevin Bryant said. \u201cWe do rounding every single day\u2026 and if there is an issue, we report it right then and there.\u201d<\/p>\n
Bryant said staff conduct daily walkthroughs to identify and address concerns, adding that maintenance issues are handled as they arise. He also addressed specific problems highlighted in the earlier report, including a water leak and elevator concerns, describing them as temporary situations that were being fixed at the time.<\/p>\n
The facility, which first opened in 1967, came under new ownership in 2024. Bryant said since then, the company has invested in improvements, including repairs, landscaping and safety upgrades.<\/p>\n
He also pointed to a recent state inspection that found no deficiencies.<\/p>\n
\u201cThey evaluated our maintenance, our cleanliness, our pest control\u2026 and when they came in, they said we had no deficiencies,\u201d Bryant said.<\/p>\n
The inspection followed complaints that prompted a closer look by state regulators.<\/p>\n
Jacksonville City Councilwoman Ju\u2019Coby Pittman said she was initially concerned when she saw the earlier report but decided to visit the facility herself.<\/p>\n
\u201cMy initial reaction was that I was very concerned,\u201d Pittman said. \u201cBut after I came and saw it for myself, I wasn\u2019t concerned anymore.\u201d<\/p>\n
Pittman said the facility plays an important role in the community, particularly for families who want their loved ones to remain close to home.<\/p>\n
Residents also shared mixed but generally positive experiences. One resident described the environment as \u201ccool\u201d and said staff members are friendly and attentive. He added that he has noticed improvements, including updates to rooms and building conditions.<\/p>\n
A longtime nurse at the facility said she has seen changes under the new ownership and described them as positive.<\/p>\n
\u201cI have seen the change, but not for the bad\u2014for the good,\u201d she said. \u201cIt\u2019s wonderful.\u201d<\/p>\n
Bryant said the facility is focused on continuing improvements and maintaining transparency with residents and families.<\/p>\n
\u201cTrust is built through transparency,\u201d he said. \u201cIf there\u2019s an issue, we\u2019re going to address it.\u201d<\/p>\n
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