MIAMI-DADE COUNTY, Fla. \u2014 Four AI-powered, holographic chatbots are now up and running at Miami International Airport. <\/p>\n
The chatbots \u2015 developed in collaboration with tech companies including Hypervsn \u2015 are geared to enhance the passenger journey by providing information about travel times and airport amenities. <\/p>\n
The robots speak 40 languages and can answer questions a traveler asks into a microphone at an adjacent display. <\/p>\n
On Monday, most travelers bypassed the bot in the departures area between Terminals D and E and approached the human MIA worker at the information desk instead. <\/p>\n
Jim Kummer, who was looking for the Margaritaville restaurant, said he was more used to the nuance of speaking to a real person. <\/p>\n
\u201cYou know \u2015 he\u2019s more friendly, kind,\u201d he said. <\/p>\n
Traveler Giovanni Cortez, a frequent cruiser, said he was willing to try the chatbot after getting directions from information desk about catching a shuttle to PortMiami. <\/p>\n
After having to ask his question twice, he said he was surprised by the accuracy and detail of the answer.<\/p>\n
\u201cIt precisely told me what he just told me,\u201d Cortez said, referring to the human worker.<\/p>\n
In a statement to Local 10, Miami-Dade Mayor Daniella Levine Cava said: \u201cWe\u2019re not just keeping pace with innovation. We\u2019re leading it, harnessing artificial intelligence to transform how we serve our visitors and our community every day.\u201d<\/p>\n
The chatbots cost the county $50,000 each, from MIA\u2019s regular operating budget. <\/p>\n
Some comments on social media included criticism that the chatbots were a \u201cwaste\u201d of money and that more effort should be focused on fixing conveyances and bathrooms. <\/p>\n
MIA officials said repairs on aging infrastructure<\/a> \u2015 part of a $9 billion modernization plan<\/a> \u2015 is at an even more rapid pace than nearly two years ago. <\/p>\n Nearly 50 bathrooms have been completely refurbished and the number of elevators and escalators out of service has been reduced to 5%, a spokesperson said. Forty conveyances are on track to be modernized this year. <\/p>\n \ud83c\udfe0 News From Your Neighborhood<\/p>\n Copyright 2026 by WPLG Local10.com – All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"MIAMI-DADE COUNTY, Fla. \u2014 Four AI-powered, holographic chatbots are now up and running at Miami International Airport. The…\n","protected":false},"author":2,"featured_media":248861,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[123,125,124],"class_list":["post-248860","post","type-post","status-publish","format-standard","has-post-thumbnail","category-miami","tag-miami","tag-miami-headlines","tag-miami-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/248860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=248860"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/248860\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/248861"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=248860"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=248860"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=248860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}