{"id":249941,"date":"2026-04-28T17:56:07","date_gmt":"2026-04-28T17:56:07","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-fl\/249941\/"},"modified":"2026-04-28T17:56:07","modified_gmt":"2026-04-28T17:56:07","slug":"hyde-park-capital-advises-sale-in-growing-ai-support-market","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-fl\/249941\/","title":{"rendered":"Hyde Park Capital advises sale in growing AI support market"},"content":{"rendered":"<p>Capacity has acquired DevRefactory, a customer experience software company founded in 2020, in a transaction advised by Tampa-based Hyde Park Capital. <a href=\"https:\/\/tbbwmag.com\/category\/banking-financial-advice\/\" data-internallinksmanager029f6b8e52c=\"9\" title=\"Financial\" rel=\"nofollow noopener\" target=\"_blank\">Financial<\/a> terms were not disclosed.<\/p>\n<p>DevRefactory\u2019s software manages customer interactions across voice, chat, web and social channels, allowing companies to move conversations between platforms without losing context. The company also provides managed services to support implementation and ongoing optimization.<\/p>\n<p>Capacity, based in St. Louis, said the acquisition expands its platform, which is used by more than 20,000 organizations to automate customer support across channels.<\/p>\n<p>\u201cThe DevRefactory team has built an incredible <a href=\"https:\/\/tbbwmag.com\/category\/business-news\/\" data-internallinksmanager029f6b8e52c=\"16\" title=\"business\" rel=\"nofollow noopener\" target=\"_blank\">business<\/a> in the telecom space and this acquisition allows us to scale that innovation across the entire Capacity platform,\u201d Marcus Alexander said in a statement.<\/p>\n<p><a href=\"https:\/\/tbbwmag.com\/\" rel=\"nofollow noopener\" target=\"_blank\">Read the latest Tampa news and updates<\/a><\/p>\n<p>DevRefactory co-founder James Ramey said the company drew acquisition interest before selecting Capacity to expand its platform and reach a broader customer base.<\/p>\n<p><a href=\"https:\/\/tbbwmag.com\/tag\/hyde-park-capital\/\" rel=\"nofollow noopener\" target=\"_blank\">Hyde Park Capital<\/a> advised DevRefactory on the sale, with Shumaker, Loop &amp; Kendrick serving as legal counsel.<\/p>\n<p>The firm\u2019s latest IT services market analysis shows a broader shift in enterprise <a href=\"https:\/\/tbbwmag.com\/category\/technology\/\" data-internallinksmanager029f6b8e52c=\"2\" title=\"Tech\" rel=\"nofollow noopener\" target=\"_blank\">technology<\/a>, as companies move away from separate tools for each communication channel and toward integrated platforms that combine automation, data and workflow.<\/p>\n<p>That shift is driving acquisition activity across IT services, with buyers targeting companies that can scale across customers and reduce the complexity of fragmented systems.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" src=\"https:\/\/www.newsbeep.com\/us-fl\/wp-content\/uploads\/2026\/04\/BAY-BREEZE-3-1-1000x563.png\" alt=\"Chart showing global IT services market projected to grow from $1.7 trillion in 2026 to $2.5 trillion by 2031\" class=\"wp-image-90933\"  \/>Global IT services market growth outlook<\/p>\n<p>  Read More Tampa Bay Business News<\/p>\n<p>\n    Explore the latest Tampa Bay business <a href=\"https:\/\/tbbwmag.com\/category\/breaking-news\/\" data-internallinksmanager029f6b8e52c=\"15\" title=\"breaking news\" rel=\"nofollow noopener\" target=\"_blank\">news<\/a>, <a href=\"https:\/\/tbbwmag.com\/real-estate\/\" data-internallinksmanager029f6b8e52c=\"1\" title=\"Real Estate\" rel=\"nofollow noopener\" target=\"_blank\">real estate<\/a> deals, development projects, executive moves and company updates shaping the region.\n  <\/p>\n<p>\n\tRelated<\/p>\n","protected":false},"excerpt":{"rendered":"Capacity has acquired DevRefactory, a customer experience software company founded in 2020, in a transaction advised by Tampa-based&hellip;\n","protected":false},"author":2,"featured_media":249942,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[135,137,136],"class_list":["post-249941","post","type-post","status-publish","format-standard","has-post-thumbnail","category-tampa","tag-tampa","tag-tampa-headlines","tag-tampa-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/249941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=249941"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/249941\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/249942"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=249941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=249941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=249941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}