\n\t\t\t\t\t\tJennifer Ciarlo, a Cape Coral resident, has been dealing with ongoing mail delivery issues since moving across town over a year ago, including delays in receiving critical legal documents and altered package labels. \u201cI wasn\u2019t getting forwarding mail at first,\u201d she said. \u201cI signed everything up for it, and nothing came in. I just thought, \u2018Maybe nothing\u2019s getting forwarded,\u2019 so I chalked it up to … OK, well … I\u2019m not getting any mail.\u201dMonths later, mail began arriving sporadically, but Ciarlo said the delays caused headaches, such as receiving a Christmas card in February.\u201cMy friend Alyssa mailed it out at the beginning of December, so that should have been here within a week, two weeks,\u201d she said. The situation became more serious when time-sensitive letters from her lawyer regarding her Social Security case were delayed.\u201cI was going through cancer, and I had become disabled, and I needed to get the letter signed to go to court, and I was waiting three years for this,\u201d Ciarlo said.She added that the letters arrived nearly two months late. \u201cWhen I saw that I only had two weeks to sign it, it got a little concerning that I wasn\u2019t going to be able to pursue my case or I\u2019d have to start over,\u201d she said. Although Ciarlo resolved the legal matter with her lawyer, she said her package deliveries remain problematic. \u201cI ordered a package, and it\u2019s saying \u2018It was delivered that day.\u2019 I looked in the mailbox. It wasn\u2019t there,\u201d she said. Last month, Ciarlo said someone on Facebook reached out to her, saying her package had been delivered to them with an altered label. \u201cHe took a picture of it, and it was crossed off, my address, part of it, was crossed off,\u201d she said. Ciarlo contacted the Cape Coral Post Office on Ninth Avenue the next day. \u201cI asked them, \u2018Why is this happening?\u2019 and he said, \u2018Well, you got your package, right?\u2019 I said, \u2018Yeah, because of a good citizen, because other than that it wouldn\u2019t have been here. You\u2019re supposed to deliver it.\u2019 He said, \u2018Well, it happens all the time,\u2019\u201d she said. After calling the Postal Service’s customer service, filing multiple complaints and reaching out to her representative, Byron Donalds, Ciarlo said she still has not received answers. \u201cI feel like I have no fight. Like I feel like there\u2019s no argument, I\u2019m not going to \u2014 I\u2019m not going to win in this,\u201d she said. Gulf Coast News contacted the Postal Service about Ciarlo\u2019s complaints and broader delivery concerns reported across Lee County. The Postal Service said local management reports no widespread service issues in Cape Coral or Lehigh Acres.The Postal Service also invited Gulf Coast News to tour the new Sorting and Delivery Center at Fort Myers Page Field in May, showcasing technology upgrades aimed at improving efficiency and delivery performance. Viewers can learn more about the facility upgrades here.\u201cWe saw significant improvements to service performance and on-time delivery and in customer satisfaction across the country,\u201d said Jessie Hobson, District 2 Postal Service manager of integration. During the tour, Fort Myers Postmaster James Chambers said the upgrades are designed to ensure consistent, on-time delivery for customers. When asked how customers like Ciarlo can get answers for repeated mail issues, Chambers said, \u201cThey can contact our call centers; they can come in and talk to us.\u201dHe added, \u201cSome issues are more complicated than others, but trust me, every issue is important to us, every customer is important to us and we do address those issues.\u201d Ciarlo said she just wants an explanation.\u201cI haven\u2019t heard back from anybody. I feel like they\u2019re just not taking me seriously,\u201d she said. She is now encouraging others to speak up about their mail delivery experiences. \u201cIf you see an issue with your mail or with anything else, it\u2019s good to speak up because if you don\u2019t speak up, it just passes through the cracks and it keeps happening, and one day, if you need something important and it doesn\u2019t come, you\u2019re going to be in trouble,\u201d she said. Gulf Coast News has reached out to Donalds\u2019 office about Ciarlo\u2019s case but has not received a response. If you have mail service issues you would like us to look into, email us at Tips@GulfCoastNewsNow.com.Full U.S. Postal Service statement responding to Gulf Coast News:\u201cThe Postal Service strives to continuously provide the best possible service to our valued customers. We have a variety of methods by which our customers may contact us so we can address any concerns. Local management in the Cape Coral and Lehigh Acres areas report no widespread service issues, and mail delivery continues to be timely, accurate, and efficient. However, we do realize that in isolated instances, service issues may arise.”We always want to hear directly from customers who have concerns regarding the quality of their mail service. Customers are reminded that they can reach us in a variety of ways, including by contacting their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777), or visiting us on our website at www.usps.com\/help for assistance.”We appreciate the patience of customers as we attempt to research and resolve any service matters as quickly as possible.\u201dDOWNLOAD\u202fthe free\u202fGulf Coast News app\u202ffor your latest news and alerts on breaking news, weather, sports, entertainment and more on your phone or tablet. And check out the Very Local Gulf Coast app to stream news, entertainment, and original programming on your TV.\n\t\t\t\t\t<\/p>\n
\t\t\t\t\t\tCAPE CORAL, Fla. \u2014 \t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n
Jennifer Ciarlo, a Cape Coral resident, has been dealing with ongoing mail delivery issues since moving across town over a year ago, including delays in receiving critical legal documents and altered package labels. <\/p>\n
\u201cI wasn\u2019t getting forwarding mail at first,\u201d she said. \u201cI signed everything up for it, and nothing came in. I just thought, \u2018Maybe nothing\u2019s getting forwarded,\u2019 so I chalked it up to … OK, well … I\u2019m not getting any mail.\u201d<\/p>\n
Months later, mail began arriving sporadically, but Ciarlo said the delays caused headaches, such as receiving a Christmas card in February.<\/p>\n
\u201cMy friend Alyssa mailed it out at the beginning of December, so that should have been here within a week, two weeks,\u201d she said. <\/p>\n
The situation became more serious when time-sensitive letters from her lawyer regarding her Social Security case were delayed.<\/p>\n
\u201cI was going through cancer, and I had become disabled, and I needed to get the letter signed to go to court, and I was waiting three years for this,\u201d Ciarlo said.<\/p>\n
She added that the letters arrived nearly two months late. <\/p>\n
\u201cWhen I saw that I only had two weeks to sign it, it got a little concerning that I wasn\u2019t going to be able to pursue my case or I\u2019d have to start over,\u201d she said. <\/p>\n
Although Ciarlo resolved the legal matter with her lawyer, she said her package deliveries remain problematic. <\/p>\n
\u201cI ordered a package, and it\u2019s saying \u2018It was delivered that day.\u2019 I looked in the mailbox. It wasn\u2019t there,\u201d she said. <\/p>\n
Last month, Ciarlo said someone on Facebook reached out to her, saying her package had been delivered to them with an altered label. <\/p>\n
\u201cHe took a picture of it, and it was crossed off, my address, part of it, was crossed off,\u201d she said. <\/p>\n
Ciarlo contacted the Cape Coral Post Office on Ninth Avenue the next day. <\/p>\n
\u201cI asked them, \u2018Why is this happening?\u2019 and he said, \u2018Well, you got your package, right?\u2019 I said, \u2018Yeah, because of a good citizen, because other than that it wouldn\u2019t have been here. You\u2019re supposed to deliver it.\u2019 He said, \u2018Well, it happens all the time,\u2019\u201d she said. <\/p>\n
After calling the Postal Service’s customer service, filing multiple complaints and reaching out to her representative, Byron Donalds, Ciarlo said she still has not received answers. <\/p>\n
\u201cI feel like I have no fight. Like I feel like there\u2019s no argument, I\u2019m not going to \u2014 I\u2019m not going to win in this,\u201d she said. <\/p>\n
Gulf Coast News contacted the Postal Service about Ciarlo\u2019s complaints and broader delivery concerns reported across Lee County. The Postal Service said local management reports no widespread service issues in Cape Coral or Lehigh Acres.<\/p>\n
The Postal Service also invited Gulf Coast News to tour the new Sorting and Delivery Center at Fort Myers Page Field in May, showcasing technology upgrades aimed at improving efficiency and delivery performance. Viewers can learn more about the facility upgrades here.<\/p>\n
\u201cWe saw significant improvements to service performance and on-time delivery and in customer satisfaction across the country,\u201d said Jessie Hobson, District 2 Postal Service manager of integration. <\/p>\n
During the tour, Fort Myers Postmaster James Chambers said the upgrades are designed to ensure consistent, on-time delivery for customers. <\/p>\n
When asked how customers like Ciarlo can get answers for repeated mail issues, Chambers said, \u201cThey can contact our call centers; they can come in and talk to us.\u201d<\/p>\n
He added, \u201cSome issues are more complicated than others, but trust me, every issue is important to us, every customer is important to us and we do address those issues.\u201d <\/p>\n
Ciarlo said she just wants an explanation.<\/p>\n
\u201cI haven\u2019t heard back from anybody. I feel like they\u2019re just not taking me seriously,\u201d she said. <\/p>\n
She is now encouraging others to speak up about their mail delivery experiences. <\/p>\n
\u201cIf you see an issue with your mail or with anything else, it\u2019s good to speak up because if you don\u2019t speak up, it just passes through the cracks and it keeps happening, and one day, if you need something important and it doesn\u2019t come, you\u2019re going to be in trouble,\u201d she said. <\/p>\n
Gulf Coast News has reached out to Donalds\u2019 office about Ciarlo\u2019s case but has not received a response. If you have mail service issues you would like us to look into, email us at Tips@GulfCoastNewsNow.com.<\/p>\n
Full U.S. Postal Service statement responding to Gulf Coast News:<\/p>\n
\u201cThe Postal Service strives to continuously provide the best possible service to our valued customers. We have a variety of methods by which our customers may contact us so we can address any concerns. Local management in the Cape Coral and Lehigh Acres areas report no widespread service issues, and mail delivery continues to be timely, accurate, and efficient. However, we do realize that in isolated instances, service issues may arise.<\/p>\n
“We always want to hear directly from customers who have concerns regarding the quality of their mail service. Customers are reminded that they can reach us in a variety of ways, including by contacting their local Post Office, calling 1-800-ASK-USPS (1-800-275-8777), or visiting us on our website at www.usps.com\/help for assistance.<\/p>\n
“We appreciate the patience of customers as we attempt to research and resolve any service matters as quickly as possible.\u201d<\/p>\n
DOWNLOAD\u202fthe free\u202fGulf Coast News app<\/a>\u202ffor your latest news and alerts on breaking news, weather, sports, entertainment and more on your phone or tablet. And check out the Very Local Gulf Coast app<\/a> to stream news, entertainment, and original programming on your TV.<\/p>\n","protected":false},"excerpt":{"rendered":"Jennifer Ciarlo, a Cape Coral resident, has been dealing with ongoing mail delivery issues since moving across town…\n","protected":false},"author":2,"featured_media":270127,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[209,211,210],"class_list":["post-270152","post","type-post","status-publish","format-standard","has-post-thumbnail","category-cape-coral","tag-cape-coral","tag-cape-coral-headlines","tag-cape-coral-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/270152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=270152"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/270152\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/270127"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=270152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=270152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=270152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}