\u201cWe\u2019re Zendesk\u2019s official partner in this post-purchase space,\u201d said Grohs, founder and CEO. \u201cWe provide tools a customer-service agent uses by phone, email and chat.\u201d<\/p>\n
![\"\"](\"https:\/\/www.newsbeep.com\/us-fl\/wp-content\/uploads\/2026\/05\/AdamGrohs-profile2.jpg\")
Adam Grohs, agnoStack founder and CEO <\/p>\n
Launched in 2019, agnostack now employs half a dozen people, mainly in Miami Beach, providing software-as-a-solution (SaaS) to some 350 brands in 20-plus countries. Among its users: Baby Bjorn, Hamilton Beach, Kong, Perch & Farrow, to name a few, Grohs said.<\/p>\n
Yogi, the Oregon-based tea company, turned to agnoStack two years ago when launching its first direct-to-consumer online store in the US. It deployed the software again last year when starting stores in Germany and France, said Paula Le Dao, global senior community manager.<\/p>\n
\u201cWe were looking for a solution to seamlessly integrate our Zendesk support platform with our new Shopify store,\u201d Le Dao said by email. \u201cagnoStack allows us to easily identify when incoming inquiries are related to an online order, and quickly respond and resolve any issues, all within our Zendesk platform.\u201d<\/p>\n
Planning a sister venture soon<\/p>\n
Grohs began agnoStack after decades at marketing agencies serving such top retailers as WalMart to Abercrombie & Fitch. He\u2019d been splitting his time in the late 2010s between Miami and Chicago, so he opted to start the company in the Windy City.<\/p>\n
\u2713<\/p>\n
Check your inbox for a confirmation email.<\/p>\n
After COVID-19 hit, Miami\u2019s allure increased. Encouraged by then-Miami Mayor Francis Suarez, he moved agnoStack\u2019s headquarters to South Florida in 2022.<\/p>\n
Today, the company has annual revenue \u201cin the millions of dollars\u201d and is profitable, Grohs told RefreshMiami.com. It no longer relies on funds from founders, friends and family, but grows instead from its own operations. Its biggest challenge: getting its specialized software better known in the huge e-commerce market, said Grohs.<\/p>\n
That\u2019s partly why agnoStack organized its first booth at the eMerge Americas tech conference in Miami Beach in April. Grohs also plans to add a sister venture this year, also linked to Zendesk, and he sees eMerge as a good forum for conversation.<\/p>\n
Evolving with Miami\u2019s tech ecosystem<\/p>\n
Working some 15 years in South Florida, Grohs said he\u2019s witnessed a strong evolution of the area\u2019s tech ecosystem. He recalls when tech meetups tended to draw service providers like real-estate agents. Today, meetings more likely unite tech entrepreneurs and funders, many scaling their enterprises across the Americas, he said.<\/p>\n
Still, he perceives gaps in South Florida tech, especially in linking students and graduates with employers.<\/p>\n
\u201cFrom what I\u2019ve seen in other areas historically like Chicago, New York, San Francisco, there\u2019s a better feeder pipeline connecting emerging jobseekers with tech startups,\u201d said Grohs. \u201cIt\u2019s a little bit sporadic still in Miami, and I believe it will get there in the coming years.\u201d<\/p>\n
To strengthen the talent pipeline, Grohs has worked with student interns and plans to employ more, both for agnoStack and its upcoming sister venture.<\/p>\n
READ MORE IN REFRESH MIAMI:<\/p>\n
![\"Doreen](\"https:\/\/www.newsbeep.com\/us-fl\/wp-content\/uploads\/2026\/05\/3e87556475eb48e2175a7b0f18b78da5e9bed1f68277c887063e476d83cbb7a6.jpeg\")
<\/a> Doreen Hemlock is a journalist who worked years with the South Florida SunSentinel newspaper and before that, in the U.S. Virgin Islands, Peru, Venezuela and Puerto Rico. She holds an MBA from Columbia University, thanks in part to a Knight-Bagehot fellowship. Reach her at [email\u00a0protected]<\/a>. <\/a>Latest posts by Doreen Hemlock (see all<\/a>) \t<\/p>\n","protected":false},"excerpt":{"rendered":"E-commerce has exploded since the COVID-19 pandemic, but customers too often struggle to get quality service after purchasing…\n","protected":false},"author":2,"featured_media":270319,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[123,125,124],"class_list":["post-270318","post","type-post","status-publish","format-standard","has-post-thumbnail","category-miami","tag-miami","tag-miami-headlines","tag-miami-news"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/270318","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=270318"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/270318\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/270319"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=270318"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=270318"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=270318"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}