WASHINGTON COUNTY, Fla. (WJHG\/WECP) – In response to concerns about water quality for the Sunny Hills community, the Washington County Board of County Commissioners is sharing some information and resources for those who have water service through North Florida Community Water Systems Inc.<\/p>\n
From the Washington County Board of County Commissioners:<\/p>\n
Customer resources and next steps<\/p>\n
1) Contact the Florida Public Service Commission (FPSC) regarding quality, service, or billing concerns.<\/p>\n
FPSC staff can work with the utility and the customer to help address issues and document concerns.<\/p>\n
Online complaint form: www.floridapsc.com\/consumer-complaint-form<\/a> Email: contact@psc.state.fl.us<\/a> Toll-Free Consumer Assistance Line: 800-342-3552<\/p>\n In any communication, specify \u201cNorth Florida Community Water Systems, Inc.\u201d and the FPSC company code: WS966.<\/p>\n 2) Submit formal complaints as appropriate. If the Commission receives a significant number of complaints, it may initiate a \u201cshow cause\u201d proceeding and require the utility to appear before the Commission to address service performance and explain why additional requirements or penalties should not be imposed.<\/p>\n 3) Request expanded water-quality testing. Residents may contact the Florida Department of Environmental Protection (DEP) to request water-quality testing at multiple points in the distribution system (not only at the treatment facility). The Commission may also require distribution-system testing.<\/p>\n Testing data can help document conditions and inform solutions, including operational activities (such as flushing and treatment adjustments) and capital improvements (such as infrastructure replacement or additions). When supported by documented needs, a limited proceeding at the FPSC may allow requests for additional revenue tied to specific actions intended to improve quality of service.<\/p>\n Additional information: U.S. Environmental Protection Agency resource on distribution system water quality and water age management: www.epa.gov\/system\/files\/documents\/2022-04\/ds-toolbox-fact-sheets_water-age-mgt_final-508_revised.pdf<\/a> <\/p>\n Andrew S. Fleener, County Administrator for the Washington County BOCC says they encourage Sunny Hills residents who experience issues with quality, service, or billing to contact the Public Service Commission and use the established complaint process so concerns can be documented and addressed.<\/p>\n To stay up to date on all the latest news as it develops, follow WJHG on Facebook<\/a>, Instagram<\/a> and X<\/a> (Twitter<\/a>).<\/p>\n Have a news tip or see an error that needs correction? Email news@wjhg.com<\/a>. Please include the article\u2019s headline in your message.<\/p>\n Keep up with all the biggest headlines on the WJHG News app<\/a>, and check out what\u2019s happening outside using the WJHG Weather app<\/a>.<\/p>\n Copyright 2026 WJHG. All rights reserved.<\/p>\n