AdventHealth opened its first freestanding emergency room in Ocoee Monday, June 1, making care in crucial moments more accessible to residents in the growing city.<\/p>\n
Located at 7480 W. Colonial Drive, the new facility offers 24-hour service, seven days per week. There are several features designed for comprehensive emergency care, including seven treatment bays to improve patient flow, respiratory therapy services, advanced diagnostic imaging, a full-service on-site laboratory and an on-site pharmacy.\u00a0<\/p>\n
AdventHealth CEO Aimee Keller-Pickford said the Ocoee ER directly reflects the community\u2019s needs.\u00a0<\/p>\n
\u201cThis emergency room reflects our commitment to listening to and growing alongside this community,\u201d she said. \u201cOur mission calls us to be present for people in their most vulnerable moments, and the AdventHealth Ocoee ER ensures that whole-person care is available close to home when it matters most.\u201d<\/p>\n
The ER boasts a clinical team of board-certified emergency physicians and skilled emergency nurses. There is additional support from the network of AdventHealth specialists.<\/p>\n
The new ER location stays true to AdventHealth\u2019s mission to treat every patient with extraordinary care.\u00a0<\/p>\n
Kerry Jean, senior manager of nursing at the AdventHealth Ocoee ER, said patients already have praised the service at the location.<\/p>\n
\u201cSince opening, the AdventHealth Ocoee Emergency Room has already made a meaningful impact on the West Orange community,\u201d Jean said. \u201cGoogle reviews highlight themes of compassionate care, efficient service, excellent communication and a welcoming environment.\u201d<\/p>\n
ER staff see patients and their families at extremely tense and vital moments in their lives. Jean expressed a string of five-star Google reviews already has ensured that patients are receiving adequate care in the ER\u2019s early days.<\/p>\n
\u201cSeveral reviewers noted the speed and efficiency of care,\u201d Jean said. \u201cThere are comments such as being \u2018in and out in no time\u2019 and receiving timely treatment while remaining informed throughout the process.\u201d<\/p>\n
Alongside the emphasis on quick and thorough care in their reviews, Jean also has taken pride in the comments on the team\u2019s friendly and comforting demeanor. A dedication to deeply personal care is a keystone of AdventHealth\u2019s mission.<\/p>\n
\u201cOther reviews have specifically recognized the staff\u2019s commitment to not only caring for patients but also supporting family members during stressful situations,\u201d Jean said. \u201cPatients and family members have already described our team as kind, courteous, friendly and attentive. They\u2019ve been emphasizing the positive interactions they experienced throughout their visit.\u201d<\/p>\n
The positive feedback reflects attentive care. Beyond individual interactions, Jean sees the reviews as an early indicator the ER is meeting its goal of delivering high-quality care while creating a welcoming environment for patients and their families during difficult moments.<\/p>\n
\u201cThese early reviews show that the Ocoee ER is fulfilling its promise of providing exceptional, patient-centered emergency care close to home,\u201d Jean said. \u201cThere is a team culture built on compassion, communication, teamwork and clinical excellence.\u201d<\/p>\n
AdventHealth\u2019s first ER in Ocoee joins the Winter Garden location in the hospital\u2019s mission to provide critical care close to home. In the most crucial minutes of an emergency, being more than 20 minutes away from the closest ER can be fatal. Dr. Arun Malhotra, emergency medicine medical director at AdventHealth Winter Garden, said the Ocoee ER will expand high-quality emergency care in one of West Orange County\u2019s fast-growing communities. \u00a0<\/p>\n
\u201cThe AdventHealth Ocoee ER is more than a new access point for care; it represents faster access to life-saving treatment for this community,\u201d he said. \u201cOur team is prepared to provide expert emergency care with compassion, urgency and respect for every patient who walks through our doors.\u201d<\/p>\n
AdventHealth External Communications Specialist Tiffany Cahill said several factors are considered when deciding on a new ER location, but the top priority is to ensure patients are aware and able to address their emergencies.\u00a0<\/p>\n
Taking into account ease of navigation for patients, navigation for EMS teams and a general alignment within the broader AdventHealth network, Ocoee became the perfect candidate.<\/p>\n
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