{"id":32030,"date":"2025-11-03T23:47:09","date_gmt":"2025-11-03T23:47:09","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-fl\/32030\/"},"modified":"2025-11-03T23:47:09","modified_gmt":"2025-11-03T23:47:09","slug":"florida-launches-new-gambling-helpline-but-confusion-lingers-over-provider-roles","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-fl\/32030\/","title":{"rendered":"Florida launches new gambling helpline, but confusion lingers over provider roles"},"content":{"rendered":"<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">ORLANDO, Fla. \u2013 For the first time in decades, there\u2019s a new resource for people with a gambling problem in Florida.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">The Florida Council On Compulsive Gambling <a href=\"https:\/\/www.clickorlando.com\/news\/local\/2025\/02\/04\/doing-the-best-we-can-floridas-problem-gambling-hotline-stops-receiving-state-funding\/\" target=\"_blank\" rel=\"nofollow noopener\" title=\"https:\/\/www.clickorlando.com\/news\/local\/2025\/02\/04\/doing-the-best-we-can-floridas-problem-gambling-hotline-stops-receiving-state-funding\/\">did not renew their contract<\/a> \u00a0with the Florida Gaming Control Commission in July of 2024, so the commission put out a request for proposal to find a new vendor.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">As of July 1, the state contracted Kindbridge Research Institute to run a new helpline for the next three years, with a new phone number.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">[EXCLUSIVE:<a href=\"https:\/\/www.clickorlando.com\/features\/2021\/07\/28\/heres-what-it-means-to-become-a-news-6-insider-its-cool-and-free\/\" target=\"_blank\" rel=\"nofollow noopener\">Become a News 6 Insider (it\u2019s FREE)<\/a>| PINIT!<a href=\"https:\/\/www.clickorlando.com\/news\/local\/2023\/04\/12\/changes-have-arrived-to-pinit-heres-what-you-need-to-know\/\" target=\"_blank\" rel=\"nofollow noopener\">Share your photos<\/a>]<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">But for the first four and a half months of that deal, those in need of help were continually directed to the Florida Council on Compulsive Gambling, via the Hard Rock Bet app. Their number, 888 ADMIT-IT (236-4848), clearly shown on the bottom of the app\u2019s sign in page, and the number is still included in advertisements on TV.<\/p>\n<p>The old number 888 ADMIT-IT (236-4848), shown on the bottom of the app\u2019s sign in page (Copyright 2025 by WKMG ClickOrlando &#8211; All rights reserved.)<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">But by the morning of Oct. 25, there was a change. A new number, 833 PLAYWISE (75299473), appeared.\u00a0<\/p>\n<p>The new number, 833 PLAYWISE (75299473) now showing. (Copyright 2025 by WKMG ClickOrlando &#8211; All rights reserved.)<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">Playwise\u2019s website said the organization is partnered with the Florida Gaming Control Commission and Kindbridge Research Institute. What\u2019s not clear is what specifically that partnership is, since the state is paying Kindbridge, not Playwise.<\/p>\n<p>Playwise\u2019s website showing it partnered with the Florida Gaming Control Commission and Kindbridge Research Institute (Copyright 2025 by WKMG ClickOrlando &#8211; All rights reserved.)<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">We\u2019ve asked Kindbridge and Playwise what their relationships are together, and what services for Floridians Playwise is offering from the state of Florida. At this point we have not yet heard back.<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 bYFsJw cuqaEv article-text\">We also reached out to the Florida Council on Compulsive Gambling, who says they\u2019re continuing to serve the community, and they\u2019re still getting calls from people looking for help with a gambling addiction.<\/p>\n<p>Breaking News Alerts<\/p>\n<p class=\"dist__Box-sc-1fnzlkn-0 dist__TextBase-sc-1fnzlkn-3 kiwhtN\">Get breaking news alerts delivered to your inbox.<\/p>\n<p>Copyright 2025 by WKMG ClickOrlando &#8211; All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"ORLANDO, Fla. \u2013 For the first time in decades, there\u2019s a new resource for people with a gambling&hellip;\n","protected":false},"author":2,"featured_media":32031,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[28,30,29,14590,2159,110],"class_list":{"0":"post-32030","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-florida","8":"tag-florida","9":"tag-florida-headlines","10":"tag-florida-news","11":"tag-gambling","12":"tag-money","13":"tag-sports"},"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/32030","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=32030"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/32030\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/32031"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=32030"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=32030"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=32030"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}