JACKSONVILLE, Fla. \u2014 A Jacksonville woman says her family\u2019s health and safety are at risk because of her Tree Hill townhome conditions. Tests given to Action News Jax show high levels of mold. She\u2019s only been able to use one room in her unit because her family has been without AC for weeks.<\/p>\n
Action News Jax Jasmine Butler walked through the unit Monday.<\/p>\n
Beyond the AC, she\u2019s raised concerns about several issues we saw in the unit: mold, termites, and damaged floors she believes were caused by a water leak.<\/p>\n
\u201cI keep telling them like it\u2019s hot,\u201d Gonzalez said.<\/p>\n
Her unit sat at 91 degrees with fans blowing warm air. It\u2019s been nearly three weeks since they\u2019ve had working AC.<\/p>\n
\u201cNo matter how many times I sit there and tell her or the other person that\u2019s been reaching out to me, they\u2019re not doing anything,\u201d Gonzalez said.<\/p>\n
She says she\u2019s lived here for almost 2 years. In mold test she bought on her own, they say high levels of mold throughout the unit.<\/p>\n
\u201cIt could have been fixed from day one; they just don\u2019t listen to their tenants,\u201d Gonzalez said.<\/p>\n
She shared messages with us as of 1:40 p.m. Monday. They show Gonzalez following up with the property manager at Tree Hill Townhomes and Apartments on all of these issues. It wasn\u2019t until 6:51 p.m. Monday that she received a response after weeks, about 3 new AC units being installed. Maintenance workers showed up not long after Action News Jax called the property manager, and several numbers listed on the leasing office door for comment.<\/p>\n
Gonzalez says she hopes this is the first step towards getting the help she and her family needs.<\/p>\n
“You know I want them to fix what needs fixing,” Gonzalez said.<\/p>\n
At the leasing office, no one came to the door, and we have not heard back about their plans to address the mold and other issues in her unit. We did speak with another resident in passing off camera who says he constantly calls the same property manager with no response.<\/p>\n
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