Customers billed thousands of dollars for loans on work that was never done<\/a><\/p>\nAccording to Berry, the repairman had this explanation, \u201cHe said, \u2018We\u2019re not criminals. We do the job. We fixed your door.\u2019\u201d<\/p>\n
Action 9 couldn\u2019t find a company listed in state records with the exact name Garage Door & Gates. Consumer Investigator Jeff Deal called the phone number on the invoice and asked if $3,750 is the normal price for two springs.<\/p>\n
The man on the phone answered, \u201cIt really depends on what type of springs he got and what type of warranty he got as well.\u201d<\/p>\n
But he didn\u2019t say what type of springs cost that much and couldn\u2019t even tell Jeff Deal where the company is located.<\/p>\n
The customer service representative said, \u201cSo, we\u2019re a mobile service, no physical location of the office for customers to stop by.\u201d<\/p>\n
Jeff Deal asked, \u201cWhat\u2019s your registered address with the state, though?\u201d<\/p>\n
The customer service rep replied, \u201cMay I ask why you need all this information?\u201d<\/p>\n
Deal said, \u201cThat\u2019s a pretty straightforward and simple question\u2026what your address is for your business, and where you\u2019re registered.\u201d<\/p>\n
Jeff Deal was placed on hold for about 8 minutes, then the phone disconnected.<\/p>\n
The 888-phone number listed on Scott Berry\u2019s credit card statement was the same number listed on Peggy Brigham\u2019s statement from three years ago. The business name was similar. Berry\u2019s charge was listed as GARAGE AND GATE. Brigham\u2019s was listed as GARAGE AND GATES. <\/p>\n
When Jeff Deal called that phone number, the woman who answered claimed she didn\u2019t know where the company is located.<\/p>\n
She said, \u201cI just work remotely, sir.\u201d<\/p>\n
Deal questioned, \u201cThey didn\u2019t tell you if they\u2019re based somewhere in Florida or somewhere?\u201d<\/p>\n
She replied, \u201cI didn\u2019t even ask those questions, sir.\u201d<\/p>\n
The Better Business Bureau has received complaints about garage door repairs connected to those two phone numbers and hasn\u2019t been able to determine if they connect to a legitimate company either.<\/p>\n
Director of Investigations for the BBB in central Florida, Gerry Mendiburt said, \u201cMany times consumers will call these numbers they find online and it turns out it\u2019s a referral service. So, you don\u2019t really know who will be knocking on your door.\u201d<\/p>\n
Scott Berry wants others to be aware of what happened to him.<\/p>\n
\u201cMake sure they have a street address, a website, read reviews,\u201d Berry said.<\/p>\n
The four different people Action 9 spoke with for the company, gave a different company name. When Action 9 called the phone number for the repairman Berry spoke with, the man who answered confirmed his name, but denied working for Garage Door & Gates, then hung up. <\/p>\n
Days later after the repairs, Berry did eventually convince the company to lower the amount it charged to $3,000 instead of $12,000. That\u2019s still twice the amount another company told us it would have charged.<\/p>\n
MORE WFTV ACTION 9 STORIES<\/p>\n
\u00a92026 Cox Media Group<\/p>\n","protected":false},"excerpt":{"rendered":"ORLANDO, Fla \u2014 \u201cI\u2019m shaking my head, I\u2019m going, this doesn\u2019t sound right, but I gotta have this…\n","protected":false},"author":2,"featured_media":343431,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[42386,140858,3017,16924,48609,132596,13338,140856,2652,17966,93462,66429,5083,123816,140852,2646,28,140854,5870,514,5085,44709,7175,634,105889,5867,42697,140859,140860,115,140362,1300,139,141,140,32389,140855,140851,15060,140853,1435,140857,5537,1045,5084],"class_list":["post-343466","post","type-post","status-publish","format-standard","has-post-thumbnail","category-orlando","tag-42386","tag-2026_silverado_1500_models","tag-america","tag-artemis","tag-better_business_bureau","tag-bonaventure","tag-brooklyn","tag-carolina_coast","tag-central_florida","tag-channel_9_eyewitness_news","tag-channel_nine_eyewitness_news","tag-chevy","tag-cocoa_beach","tag-doppler_9","tag-doug_berlin","tag-downtown_orlando","tag-florida","tag-garage_door_and_gates","tag-google","tag-gulf","tag-i-95","tag-jeff","tag-jeff_deal","tag-local","tag-malabar","tag-meta","tag-metro_orlando","tag-modern_plumbing_industries","tag-modernpi-com","tag-news","tag-northeastern_gulf","tag-orange_county","tag-orlando","tag-orlando-headlines","tag-orlando-news","tag-palm_bay","tag-peggy","tag-peggy_brigham","tag-scott","tag-scott_berry","tag-spacex","tag-sportage","tag-texas","tag-video","tag-volusia_county"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/343466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=343466"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/343466\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/343431"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=343466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=343466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=343466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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