{"id":348488,"date":"2026-07-22T12:21:10","date_gmt":"2026-07-22T12:21:10","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-fl\/348488\/"},"modified":"2026-07-22T12:21:10","modified_gmt":"2026-07-22T12:21:10","slug":"woman-leaves-1-star-review-for-nissan-dealership-then-the-general-manager-fights-back","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-fl\/348488\/","title":{"rendered":"Woman Leaves 1-Star Review For Nissan Dealership. Then The General Manager Fights Back"},"content":{"rendered":"<p>A Fort Myers, Florida upholsterer is alleging that the general manager of Nissan of Cape Coral is bullying her. He\u2019s leaving negative reviews on Google about her small business, RT Upholstery. This, purportedly, after she and her husband were unhappy with a recent purchase.<\/p>\n<p>TikToker Tiffany Maillet (@sewtiffany) and her husband Robert say they purchased a Nissan van. After getting it home, Maillet says they discovered the vehicle needed many repairs; including a new transmission.\u00a0<\/p>\n<p>\u201cI Do Not Recommend This Business\u201d<\/p>\n<p>In a video that\u2019s gone viral with over 1.2 million views, Maillet explained what happened after she and Robert purchased the <a href=\"https:\/\/www.motor1.com\/news\/799581\/toyota-nissan-us-import-models-poor-quality\/\" data-inline-widget=\"internal-links\" data-type-id=\"0\" data-params=\"%7B%22article_edition_id%22%3A%22799581%22%2C%22section%22%3A%221%22%2C%22alias%22%3A%22toyota-nissan-us-import-models-poor-quality%22%7D\" rel=\"nofollow noopener\" target=\"_blank\">Nissan<\/a> van.<\/p>\n<p>\u201cMy husband and I have built our company from the ground up,\u201d she said.<\/p>\n<p>\u201cWe pour our entire lives into our business. We\u2019re a small little place, an upholstery shop and we made the mistake of buying a vehicle from Nissan of Cape Coral,\u201d she added.\u00a0<\/p>\n<p>She says that since the day she and her husband took the vehicle home, it\u2019s had nothing but problems and they documented all of them. And \u201clong story short,\u201d she said, \u201cNissan was not capable of taking care of them.\u201d<\/p>\n<p>So she and her husband left a one-star review for Nissan of Cape Coral, she said, along with a description of their experience that Maillet described as &#8220;factual.&#8221; She continued, \u201cI do not recommend this business.\u201d\u00a0<\/p>\n<p>Business Inundated With Negative Reviews<\/p>\n<p>The couple alleges that what happened next is a kind of Mean Girls harassment campaign<\/p>\n<p>\u201cAfter my one review, Blake Taylor, the general manager of Nissan of Cape Coral, comes attacking my business,\u201d Maillet said.<\/p>\n<p>She further accused Taylor of sending his friends to leave negative reviews for their business. She held her phone up to the camera. You can see the name Blake Taylor visible on screen above a review. A part of the review purportedly from Taylor reads: \u201cboth husband and wife will lie to you to play victim.\u201d\u00a0<\/p>\n<p>After doing some research, Maillet said she found an image of the man she believes to be the manager of the dealership who is posting negative reviews of her upholstery business\u00a0<\/p>\n<p>Currently, Nissan of Cape Coral has over 1,900 positive reviews on their site. RT Upholstery has, per Maillet, 18.<\/p>\n<p>\u201cLemme Go Get to Work\u201d<\/p>\n<p>People who commented on Maillet\u2019s post were united in their response. Several people alleged other negative experiences involving Nissan of Cape Coral. Many vowed to right what they see as a wrong.<\/p>\n<p>\u201cDont\u2019 worry dear,\u201d wrote Nerd Burglar, \u201cI have over 30,000 reviews on Google. And so when I post, it carries weight, I\u2019m a platinum Google review member, and I left a little story for you.\u201d\u00a0<\/p>\n<p>While \u201cplatinum Google review member\u201d doesn\u2019t exist, it is possible the user may be talking about being a Google product expert, which does have a platinum level.<\/p>\n<p>Another user chimed in, \u201cI forgot, I got like 200,000 views\u2026lemme go get to work,\u201d said Chefpaige.\u00a0<\/p>\n<p>Ky.morgann asked, \u201cSo we all going to leave bad reviews on Nissan or????\u201d\u00a0<\/p>\n<p>Maillet appreciated the support but urged people not to leave the dealership negative reviews.<\/p>\n<p>\u201cPlease do not leave bad reviews on their Google listing on my behalf. What they did to us is wrong, let\u2019s not be like them,\u201d she wrote in the TikTok\u2019s caption.<\/p>\n<p>Nissan Of Cape Coral Responds<\/p>\n<p>The public pressure seemed to work. In a Facebook <a href=\"https:\/\/www.facebook.com\/share\/p\/1E8cDGgy2M\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">post<\/a> dated July 19, the dealership wrote that an employee\u2019s response was \u201cinappropriate\u201d did \u201cnot reflect the values or professional standards\u201d they expect from their team. Without naming the Maillets, they wrote that they reached out to the customer to apologize \u201cand are taking appropriate corrective action.\u201d<\/p>\n<p>\u201cAs a family-owned business, we believe every customer deserves to be treated with honesty, kindness, and respect. We also value the small businesses that contribute so much to the strength and character of the communities we serve,\u201d the company continued.<\/p>\n<p>\u201cWe are addressing this matter seriously and remain committed to accountability, learning from this experience, and upholding the standards our customers, employees, and communities expect from us.\u201d<\/p>\n<p> <a class=\"externallink\" href=\"https:\/\/www.facebook.com\/share\/p\/1E8cDGgy2M\/\" rel=\"nofollow noopener\" target=\"_blank\"> <img decoding=\"async\" class=\"custom-image\" draggable=\"false\" src=\"https:\/\/www.newsbeep.com\/us-fl\/wp-content\/uploads\/2026\/07\/screenshot-2026-07-21-171334.png\" alt=\"screenshot-2026-07-21-171334\" width=\"857\" height=\"600\" loading=\"lazy\"\/> <\/a> <\/p>\n<p>Photo by: Motor1.com<\/p>\n<p>In a second <a href=\"https:\/\/www.facebook.com\/share\/p\/1DD8FNcr4A\/\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">post<\/a> on the dealership\u2019s Facebook page, a person identified as Blake Varnadoe, the general manager of the dealership, also apologizes to unnamed customers.<\/p>\n<p>\u201cI want to sincerely apologize to Krause Auto Group, the dealership, my fellow employees and my customers for my conduct. My actions were unprofessional, reflected poor judgment and did not represent the values or standards of this organization,\u201d the post attributed to Varnadoe says. \u201cI accept responsibility for the embarrassment and disruption my actions caused. I will use my time away from the dealership to complete professional conduct training, reflect on my decisions and ensure this behavior is never repeated.\u201d<\/p>\n<p>In a subsequent video that did not address Nissan of Cape Coral\u2019s public apology, Robert Maillet posed a question. He asked: \u201cWhat if my wife didn\u2019t make a TikTok video? What if she made a TikTok video but didn\u2019t have 150,000 followers? Blake would\u2019ve gotten more of his employees and more of his friends to give negative reviews on my business. We would have had no support and would have had no means to defend ourselves. Where would we be?\u201d<\/p>\n<p>Motor1 reached out to Maillet and her husband via their website\u2019s contact form, and via TikTok direct message. We reached out to Nissan of Cape Coral via their contact form. Motor1 got busy signals at multiple phone numbers listed for the dealership. We will update this if either responds.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p class=\"comfort-title-large flex gap-spacing-sm-base items-center\">\n<p>\t\tWe want your opinion!\n\t<\/p>\n<p>What would you like to see on Motor1.com?<\/p>\n<p>\t\t<a href=\"https:\/\/www.motor1.com\/survey\/2025\/\" rel=\"nofollow noopener\" target=\"_blank\"><br \/>\n\t\t\tTake our 3 minute survey.\t\t<\/a><\/p>\n<p class=\"compact-body-medium\">&#8211; The Motor1.com Team<\/p>\n","protected":false},"excerpt":{"rendered":"A Fort Myers, Florida upholsterer is alleging that the general manager of Nissan of Cape Coral is bullying&hellip;\n","protected":false},"author":2,"featured_media":348489,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[44497,558,209,211,210,142669,115,7185,142668,25429,13911,14822],"class_list":["post-348488","post","type-post","status-publish","format-standard","has-post-thumbnail","category-cape-coral","tag-b2c","tag-business","tag-cape-coral","tag-cape-coral-headlines","tag-cape-coral-news","tag-mass-market","tag-news","tag-nissan","tag-nissan-van","tag-professional","tag-trending","tag-van"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/348488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=348488"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/348488\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/348489"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=348488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=348488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=348488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}