Results of City Council\u2019s JEA employee survey<\/a><\/p>\nCavey\u2019s leave came as JEA has been facing intense scrutiny from a Jacksonville City Council special investigative committee examining allegations of a toxic workplace, claims of racism and millions of dollars in disputed capacity fees.<\/p>\n
JEA\u2019s assistant general counsel told the committee the utility has opened two internal investigations into employee complaints. The committee also addressed disputed capacity fees \u2014 one-time charges billed to new customers based on projected water and electric usage.<\/p>\n
JEA says it has identified about $25 million in owed capacity fees dating to 2003. Some accounts may not have been adjusted after businesses expanded beyond their initial projections.<\/p>\n
Former Council President Kevin Carrico formed the special investigative committee to examine the culture complaints and capacity fee concerns. <\/p>\n
Employee survey results raise concerns<\/p>\n
The committee opted to conduct its own employee survey, saying JEA\u2019s internal survey might not provide enough detail to address the toxic workplace allegations. The committee said its survey will more directly assess concerns about workplace culture and allegations involving senior leadership.<\/p>\n
The results of that City Council survey are what the Board is discussing on Friday.<\/p>\n
JEA previously released the results of its own survey, with the utility reporting that 59% of employees \u2014 1,362 out of 2,314 \u2014 participated. Respondents also submitted 4,124 written comments. JEA says its overall results are benchmarked against comparable electric and water utility companies.<\/p>\n
Several results stood out:<\/p>\n
47%\u00a0of employees said they feel well-informed about important decisions at JEA \u2014\u00a018% below\u00a0comparable utilities.<\/p>\n
49%\u00a0said they have confidence in JEA\u2019s chiefs \u2014\u00a023% below\u00a0comparable utilities.<\/p>\n
46%\u00a0said directors, vice presidents and chiefs understand what is really happening at JEA \u2014\u00a019% below\u00a0comparable utilities.<\/p>\n
Copyright 2026 by WJXT News4JAX – All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"JACKSONVILLE, Fla. \u2013 The JEA Board of Directors is meeting Friday to discuss the Jacksonville City Council\u2019s JEA…\n","protected":false},"author":2,"featured_media":371545,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[116,118,117,501,145610],"class_list":["post-371544","post","type-post","status-publish","format-standard","has-post-thumbnail","category-jacksonville","tag-jacksonville","tag-jacksonville-headlines","tag-jacksonville-news","tag-jea","tag-vicki-cavey"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/371544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=371544"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/371544\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/371545"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=371544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=371544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=371544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}