ORANGE COUNTY, Fla. \u2013 Every morning, residents at Golf Ridge Condos in MetroWest walked past a gaping hole in their parking lot, a daily reminder of damage Spectrum caused and promised to fix.<\/p>\n
In September of last year, a third-party crew hired by Spectrum was installing cable at the 120-resident community when it struck a water pipe. <\/p>\n
Residents watched water gush from the ground, flood the parking lot, and form a makeshift lake on the back lawn. Water service to both buildings was shut off for hours.<\/p>\n
\u201cPeople coming home from work couldn\u2019t fix dinner, couldn\u2019t shower, couldn\u2019t get their children ready for school the next day,\u201d said the Golf Ridge HOA president, who asked not to appear on camera because of her job.<\/p>\n
The break left a gaping hole in the lot, taking three parking spaces out of commission.<\/p>\n
\u201cWe need all of the space we can get,\u201d the HOA president said. \u201cSo taking up three parking spaces is a big deal.\u201d<\/p>\n
The pipe was repaired, and the hole was filled with dirt, but month after month, the HOA heard nothing about repaving the lot. <\/p>\n
\u201cNo response from Spectrum. No response about anything,\u201d the HOA president said.<\/p>\n
News 6 reached out to the company; Spectrum said in a statement, \u201cSpectrum acknowledged responsibility for the damage and committed to reimbursing the associated repair costs.\u201d<\/p>\n
Repairs carried a $28,000 price tag, money the small community didn\u2019t have. Passing the cost to residents through a special assessment was not an option the HOA wanted to consider.<\/p>\n
\u201cThat could mean gas right now for their vehicles. That could mean books for college tuition or an additional class. On a fixed income, it might just not be there,\u201d the HOA president said.<\/p>\n
Frustrated and out of options, the association turned to the News 6 Neighborhood Network for help.<\/p>\n
\u201cThey didn\u2019t cause it. This isn\u2019t fair. It\u2019s frustrating \u2014 it\u2019s very, very frustrating for everybody involved,\u201d she said. \u201cSpectrum, honor your word, please. That\u2019s all we ask.\u201d<\/p>\n
Within weeks of News 6 reaching out to the company, the HOA received a $28,000 check. The parking lot has since been repaired.<\/p>\n
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