offering parking for just $1 an hour<\/a> through the ParkMobile app \u2014 he figured the offer was too good to pass up.<\/p>\nRandall Hall: \u201cThe beach is struggling; there is no other way to say it: it\u2019s struggling and $1 an hour to get people here \u2014 that\u2019s a great thing.\u201d<\/p>\n
Until it wasn\u2019t.<\/p>\n
Randall Hall: \u201cThe promo comes up on the app right away.\u201d<\/p>\n
When he went to pay to park, the promo popped up on the ParkMobile app. He applied the discount but when he clicked to pay, the total was still more than $5 for less than three hours of parking, adding up to more than $1 an hour, as advertised.<\/p>\n
Randall Hall: \u201cDouble the price at check out.\u201d<\/p>\n
Randall says it happened not once, not twice, but three times.<\/p>\n
And he says other people he talked to had the same problem.<\/p>\n
Randall Hall: \u201cThe frustration is exactly that.\u201d<\/p>\n
When he reached out to the city, the parking department apologized and told him the issue has been \u201caddressed and resolved\u201d and gave him a \u201c$3 promo code\u201d for his next parking session.<\/p>\n
The day after that email was sent, 7Investigates tried using the promo and received a message saying: \u201cWe couldn\u2019t calculate the total price for this parking session. Try again,\u201d but after a second try, it still didn\u2019t work.<\/p>\n
Heather: \u201cWhat\u2019s your message to the city?\u201d<\/p>\n
Randall Hall: \u201cFix it, take care of reimbursing those from the beginning of the month.\u201d<\/p>\n
7Investigates went to the city. A spokesperson told us the problem 7News had using the promo code must have been an \u201cinternet issue,\u201d telling us the problem is now fixed. <\/p>\n
The city also says it will be issuing refunds to drivers who were affected, which makes Randall happy because he says it\u2019s not really about the money \u2014 it\u2019s about doing what\u2019s right.<\/p>\n
Randall Hall: \u201cThey got a lot of people that I see that need to be taken care of.\u201d<\/p>\n
We checked again and this time, the discount worked. Randall hopes it stays that way so that he can keep coming to the beach without a parking headache.<\/p>\n
The $1 an hour deal runs through the end of October. <\/p>\n
Heather Walker, 7News.<\/p>\n
CONTACT 7 INVESTIGATES:
305-627-CLUE
954-921-CLUE
7Investigates@wsvn.com<\/a><\/p>\nCopyright 2026 Sunbeam Television Corp. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.<\/p>\n
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