{"id":396239,"date":"2026-09-10T21:44:08","date_gmt":"2026-09-10T21:44:08","guid":{"rendered":"https:\/\/www.newsbeep.com\/us-fl\/396239\/"},"modified":"2026-09-10T21:44:08","modified_gmt":"2026-09-10T21:44:08","slug":"jacksonville-senior-living-residents-raise-concerns-after-elevator-outage-leaves-some-unable-to-leave-apartments","status":"publish","type":"post","link":"https:\/\/www.newsbeep.com\/us-fl\/396239\/","title":{"rendered":"Jacksonville senior living residents raise concerns after elevator outage leaves some unable to leave apartments"},"content":{"rendered":"

JACKSONVILLE, Fla. \u2013 Residents at a Jacksonville senior living community say they are worried about safety and accessibility after learning one of their building\u2019s elevators is expected to remain out of service for up to six weeks, leaving some unable to leave their apartments.<\/p>\n

Residents at The Meetinghouse at Collins Cove in Ortega recently received a notice informing them that one of the building\u2019s elevators is out of service and could remain down for four to six weeks while repairs are completed. <\/p>\n

Residents said the notice did not mention specific accommodations for people who use wheelchairs, walkers, or cannot safely use stairs.<\/p>\n

For some residents, the outage means being effectively confined to their homes.<\/p>\n

\u201cThis is my only way of getting out of here, is in the elevator. I can\u2019t walk the stairs,\u201d a resident said. She said many others on her floor face the same challenge. \u201cAlmost everybody on this floor can\u2019t.\u201d<\/p>\n

When asked how the current outage compares to a previous elevator shutdown, Woods said conditions have become more concerning.<\/p>\n

\u201cYeah, because it was out three weeks then. Now you\u2019re talking six,\u201d she said.<\/p>\n

The situation has revived concerns from residents who say elevator issues have occurred before. In 2024, residents said they were unable to leave their apartments for weeks because of elevator problems.<\/p>\n

RELATED: Elderly resident at Ortega complex forced to cancel appointments after broken elevator leaves her stranded on 3rd floor<\/a><\/p>\n

Current residents say the prolonged outage also raises questions about emergency preparedness.<\/p>\n

\u201cI think about that sometimes, you know, if the building caught on fire, how we\u2019re gonna get them up here,\u201d a resident said. \u201cI\u2019m not only concerned for myself, but other people up here that can\u2019t get up and down the stairs either.\u201d<\/p>\n

After hearing residents\u2019 concerns, News4JAX contacted property ownership to ask what support is available for seniors and residents with mobility challenges while repairs continue.<\/p>\n

Jimmy Carrion, CEO of Lloyd Jones LLC, said the company is seeking outside assistance for residents with mobility needs and has coordinated with local emergency responders.<\/p>\n

\u201cWe\u2019ll continue to work on trying to find third-party companies that can assist us in mobility,\u201d Carrion said. \u201cThe local fire department is aware for any emergency evacuations or anything necessary.\u201d<\/p>\n

Carrion said the company\u2019s priority is restoring elevator service as quickly as possible.<\/p>\n

As a temporary measure, property owners say they are providing up to $100 to help cover Instacart grocery delivery fees for residents on the second and third floors who are unable to easily leave the building.<\/p>\n

Despite the challenges, residents say neighbors are stepping up to support one another.<\/p>\n

Residents like Denise Hibbler said she has been helping those who cannot navigate the stairs by taking out trash and assisting with other daily tasks.<\/p>\n

\u201cWe all help one another,\u201d Hibbler said. \u201cWhatever I need to do to help my community.\u201d<\/p>\n

Facility management has not provided a specific date for when the elevator will be back in service, beyond the estimated four-to-six-week repair timeline, according to residents and the notice distributed to tenants.<\/p>\n

Editor\u2019s Note: Because the facility houses primarily senior residents, some residents who spoke with News4JAX requested anonymity due to concerns about potential repercussions.<\/p>\n

Copyright 2026 by WJXT News4JAX – All rights reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"JACKSONVILLE, Fla. \u2013 Residents at a Jacksonville senior living community say they are worried about safety and accessibility…\n","protected":false},"author":2,"featured_media":396240,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[91901,116,118,117,59040,35177],"class_list":["post-396239","post","type-post","status-publish","format-standard","has-post-thumbnail","category-jacksonville","tag-elevator-outage","tag-jacksonville","tag-jacksonville-headlines","tag-jacksonville-news","tag-safety-concern","tag-senior-living-facility"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/396239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=396239"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/396239\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/396240"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=396239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=396239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=396239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}