Do you (Islander News) conduct investigative reports on companies that scam KB residents?<\/p>\n
I was charged (and potentially hundreds of our residents) an outbound toll of $3.50 when taking a ride from my KB residence to the Brickell area.<\/p>\n
As you are aware, there are no outbound tolls on the causeway.<\/p>\n
I believe that exposing Uber would be a valuable community service.<\/p>\n
I have been attempting to obtain a $3.50 refund, both in principle and fairness, and they continue to refuse to acknowledge the impropriety of this charge or make the refund.<\/p>\n
I have filed a credit card dispute and complained to the Federal Trade Commission and the Florida Attorney General.<\/p>\n
I am concerned that by the time this is investigated by either agency, hundreds, if not thousands, of such improper toll charges will be imposed on KB outbound rides.<\/p>\n
Thanks,<\/p>\n
Maria Hubbard<\/p>\n
Editor’s note: An Uber spokesperson told Islander News that “to ensure reliable Uber service on Key Biscayne, Uber drivers from the mainland may fulfill trip requests, incurring the Rickenbacker Causeway toll to reach the rider. The toll charge on the rider’s trip covers that expense for the driver and is itemized on the post-trip receipt.”<\/p>\n
In other words, the toll riders are billed on an outbound trip is actually the driver’s inbound toll to reach them. To dispute a toll charge, open the trip in the Uber app’s activity tab, select “get trip help,” then “review my fare or fees.<\/p>\n
Company confirms mainland drivers’ inbound toll gets billed to outbound Key Biscayne riders.<\/p>\n","protected":false},"excerpt":{"rendered":"Do you (Islander News) conduct investigative reports on companies that scam KB residents? I was charged (and potentially…\n","protected":false},"author":2,"featured_media":408407,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[126,162212,123,125,124,162215,162217,162213,162214,162216,162211],"class_list":["post-408406","post","type-post","status-publish","format-standard","has-post-thumbnail","category-miami","tag-key-biscayne","tag-letter-to-the-ditor","tag-miami","tag-miami-headlines","tag-miami-news","tag-outbound-toll-uber","tag-rickenbacker-causeway-rideshare","tag-rickenbacker-causeway-toll","tag-uber-key-biscayne-complaints","tag-uber-refund-toll-dispute","tag-uber-toll-charge-key-biscayne"],"_links":{"self":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/408406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/comments?post=408406"}],"version-history":[{"count":0,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/posts\/408406\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media\/408407"}],"wp:attachment":[{"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/media?parent=408406"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/categories?post=408406"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.newsbeep.com\/us-fl\/wp-json\/wp\/v2\/tags?post=408406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}